Category:

Corporate Programmes, Marketing & Branding Courses

Description
Curriculum

Improving Service Delivery: Creating Memorable Customer Experience

Improving Service Delivery

Service operations are important. They are the parts of the organisation that create and deliver service to customers. The service could be that delivered to customers inside an organisation, such as staff in other functions, or the service provided by public sector organizations, voluntary organizations, mass transport services, professional services, business-to-business services, retailers, internet services, tourism and hospitality. The Improving Service Delivery course focuses on how to manage and improve the operations in service organizations. The strategies taught during the course can be applied to any type of service business, the course will analyze problems faced by operations managers, and employ the use of case studies from a wide range of businesses globally.

Who Should Attend

Experienced individuals who manage service delivery activities in diverse fields
Working professionals seeking to change career, job or industry to service delivery related field
Individuals who meets the requirements and intend on starting a career in marketing
Mid to senior-level executives in any sector

Programme Outline

Course Outline

Introducing Service Operations Management
Developing and Using The Service Concept
Understanding Customers, Relationships and Managing Expectations
Managing Supply Networks and Supplier Relationships
Designing The Customer Experience and Service Process
Measuring, Controlling and Managing (People & Service Resources)
Driving Continuous Improvement
Learning from Problems & Other Operations
Creating & Implementing The Strategy
Building A World-Class Service Organization

Facilitators

Adeola Badmus

I am Adeola, my 15-year professional career has spanned several roles, organizations, and sectors. I served as a project manager in IntroIT Consulting, Head of Institute / Chief Operating Officer for the Institute for Advance e-Studies, I currently hold the position as the senior project consultant & marketing director for Piston & Fusion. My qualification includes MSc. In Marketing, BSc. In Business Administration, Digital Marketing, Data Analytics, PMP, PRINCE 2, NEBOSH, Level 3 Award in Education & Training. I have been privileged to attend some of the best institutions globally, University of Lagos, Lagos Business School, and University of Liverpool (UK). I am a member of AMA, PMI & IOSH. I have trained over 4000+ professionals in marketing, branding, project management, data analytics and other business related programmes.

Enrollment Criteria

Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Prospective applicants who do not meet the programme requirement but wants to join the programme should should follow the process detailed below.

Application Process

Start a chat with the online course adviser or complete the application form
Application will be reviewed by programme committee
Application acceptance will be communicated by programme committee
Pay the programme fee after receiving acceptance from the committee
Check your mail for programme schedule and payment confirmation

Enroll Now

Amount Paid

Payment Date (MM/DD/YY)

Preferred Training Location

Course of Interest

Preferred Training Batch

Plan

Participant’s Experience

What is included in the Course Programme Pack

Practice Manual & Textbook
Participants workbook & Exercises
Templates for professional practice
Local & international case studies
Recognized Certification of Completion
Branded Personalized programme pack & stationaries
Breakfast & Lunch
3 Star Accommodation (Optional – Available on Request)

Kindly note all training materials for the Virtual Online classes will be in electronic formats (PDF & MS Word)

Improving Service Delivery Course Fees & Dates for Upcoming Classroom Classes In 2023

Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

Programme Information

Course Objective:	The Programme focus is to impart the skills to manage service delivery processes and the use of service delivery tools
Classroom	Fee: ₦130,000
Weekday Date:	Contact Us For Next Schedule
Weekend Date:	Contact Us For Next Schedule
Location:	122a Obadina Street, Omole Phase 1 Ikeja Lagos

Virtual Class	Fee: ₦100,000 \| $160
Weekday Date:	Contact Us For Next Schedule
Weekend Date:	Contact Us For Next Schedule
Location:	Microsoft Teams \| Zoom

Anthony Ani

“Relocating to Canada was the most challenging decision I and my family had to make, the uncertainties of a new country. I was determined that I won't risk everything to start earning minimum wage. I took my PMP training with Piston & Fusion, earned my certification at the first attempt, and to be honest it has elevated my career trajectory”

Gabriel Eluke (Human Resources/Admin) | Netcom Africa Limited

"I became a professional Human Resource personnel after my training with piston and Fusion. It brought a great turn around to my career and remains one of the best decisions I ever took. "

Okhueleigbe Usifo (Construction safety officer/ OFA) | Beedie Construction Canada

"The firm I worked with in Abuja had not paid salaries for 5 months, I decided to leave the country, and left for Dubai. I applied for a safety officer vacancy, out of 15 applicants I was the only person that was selected with HSE level 1, 2 and 3 certificate. I thought getting a job here would be difficult but my certificate helped me."

Uju Edinbus | Perform Group (Goal.com)

"I wanted to change my job, I needed something to give me the advantage to switch jobs. My friend advised I take a digital marketing course, after the training I started prospecting jobs, I got a call for my first interview, at the interview I was grilled extensively on my credentials, thanks to my digital marketing knowledge I got what I will describe as my dream job."

Mojisola Mosuro PMP | ExxonMobil

“As a fresh graduate I knew getting a good job would be a challenge. I researched online for a professional course to boost my CV, and I found P&F Project Management course. I completed the course. I have since changed jobs 3 times. Project Management. was the best Decision I made.”

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Why is Piston & Fusion Ranked Amongst the Best Business Schools In Nigeria?

We have over 10 years industry experience
Our facilitators are experienced and certified
We offer post training career advice and support

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