Service operations are important. They are the parts of the organization that create and deliver service to customers. The service could be delivered to customers inside an organization, such as staff in other functions, or the service provided by public sector organizations, voluntary organizations, mass transport services, professional services, business-to-business services, retailers, internet services, tourism and hospitality. The Improving Service Delivery course focuses on how to manage and improve the operations in service organizations. The strategies taught during the course can be applied to any type of service business, the course will analyze problems faced by operations managers, and employ the use of case studies from a wide range of businesses globally.
By the end of the course, participants will be able to:
Introducing Service Operations Management
Developing and Using The Service Concept
Understanding Customers, Relationships and Managing Expectations
Managing Supply Networks and Supplier Relationships
Designing The Customer Experience and Service Process
Measuring, Controlling and Managing (People & Service Resources)
Driving Continuous Improvement
Learning from Problems & Other Operations
Creating & Implementing The Strategy
Building A World-Class Service Organization
Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.
Requirements:
Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.
Senior Project Consultant • Nigeria
PhD Marketing; MSc Marketing; PSM I II and III;
Dr. Adeola Badmus is a seasoned marketing expert with a PhD and MSc in Marketing. He has a successful track record in brand development, project management, and digital marketing. He has held leadership positions at Fusion Versity and has been a consultant at Piston & Fusion Business Academy. Currently, he is a faculty member at a business school, where he shares his knowledge and experience with aspiring business leaders.
Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.
Contact Us
Contact Us
Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.
This programme is designed for executives tasked with igniting innovation within their organisations, or who seek to create innovative solutions to a major challenge.
Are you a corporate client looking to upskill your team?
To register multiple employees for our courses, please fill out this form to request a proposal.
We’ll provide you with a detailed quote, outlining the costs and benefits of your chosen courses. Once approved, we’ll generate an invoice for payment.
Let’s elevate your team's skills together!
https://www.pistonandfusion.org/enrol-now?type=corporate&course=improving-service-delivery-creating-memorable-customer-experienceWe help you decide if this course is a good match for your career. We can also help you plan and develop a career path.
We help you decide if this course is a good match for your career. We can also help you plan and develop a career path.