Telemarketing Course Overview

Selling is a skill area in which you never stop learning. Virtually everybody in sales today sells over the phone at least part of the time, but is it time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance and sometimes replace other means of marketing and selling, and it can dramatically increase your sales success. This Telemarketing workshop will help develop your communication, persuasion and negotiation skills so that every sales call is personalized to each prospect and each situation.

What Is The Telemarketing Course Syllabus?

The course will cover these knowledge areas:

  • How to change your skills to change your income
  • Pre-call planning
  • The critical communication skills
  • Dealing with phone tag
  • Building trust and respect
  • Script and call guidelines
  • Developing a follow-up system
  • Building your telephone skills
  • Learning to persevere

What Training Materials/Resources Do I Need For The Course?

The following training materials and resources will be needed for the course, but it will be provided by Piston & Fusion;

  • Student manuals
  • Training slides
  • Stationary
  • Tea & lunch

How Do I Become A Telemarketer?

  1. Start a chat with our online career adviser to determine the course suitability for your career
  2. Enroll for the course and attend the upcoming training for your preferred location
  3. Develop a new CV and update your profile with the new skills you have acquired from the course
  4. Prospect for employment opportunities for Telemarketing Professionals
  5. You can also enhance your resume with a professional membership

Why Is Piston & Fusion Ranked the Best Training Institute In Nigeria?

  • We have trained 6000+ professionals
  • We have over 10 years industry experience
  • Our facilitators are experienced and certified
  • We offer post training career advice and support

How Much & How Long Is The Telemarketing Course?

Piston and Fusion offer the Course in Lagos Nigeria. For information on dates and fees for each location click on the calendar/fee tab or chat with us.

LAGOS – FEE: ₦ 59,000
Weekday: 28th – 29th September | 2 Days | Mon & Tue | 10am – 4pm
Weekend: N/A

Lagos Venue: 122a Obadina Street, Omole Phase 1 Ikeja Lagos

VIRTUAL | ONLINE – FEE: ₦ 59,000
Weekday: 2nd – 3rd November 2020 | 2 Days | Mon & Tue | 9am – 3pm
Weekend: N/A

Day 1

Introduction To Telemarketing
Pre-Assignment Review
Change Your Skills, Change Your Income
Separating Your Company from the Competition
Building Trust and Respect
Johari Windows
The Importance of Good Communication Skills

Day 2

Developing Your Script
a. The Basic Script
b. Sample Script
c. Making the Script Yours
d. Developing Your Script
Pre-Call Planning
Phone Tag and Call Backs
Your Sales Message When You Must Sell by Telephone
This is a two-day workshop.
Our training venues are in Lagos, Port Harcourt and Abuja.
There is no prerequisite for taking this course.
What we have available is the classroom training.
The training fee is N49,000.
Yes, you can pay the fees in two installments.
Kindly speak with any of our client’s executives.
This course is for sales and marketing professionals, and business owners looking to master the art of selling over the phone.
Get past the discomfort of cold calls by learning how to warm up your sales approach Develop a script to maximize your efficiency Develop a plan for making the call and following up in a timely fashion Learn what to say create interest, handle objections and close the sale Generate more leads and repeat business by using the telephone more effectively
Professionals within this field can expect to enjoy a progressive and fulfilling career.
No, but there will be an assessment after the training.
You will be issued a certificate of completion after the training.

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Enrolled: 87 students
Duration: 2 Days
Lectures: 16
Level: Advanced


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Monday9:30 am - 6.00 pm
Tuesday9:30 am - 6.00 pm
Wednesday9:30 am - 6.00 pm
Thursday9:30 am - 6.00 pm
Friday9:30 am - 5.00 pm