Problem Solving & Decision Making
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Course sections
Section 1
Day 1
1
Learning Styles
2
Learning Styles
3
Making Win-Win Decisions
4
Problem Solving Defined
5
The Problem-Solving Model
6
Phase One: Problem Identification
7
Phase Two: Decision Making
8
Phase Three: Planning and Organizing
9
A Problem-Solving Toolkit
10
The Problem-Solving Process
Section 2
Day 2
1
Fishbone Analysis
2
Gradients of Agreement
3
Facts vs. Information
4
Facts vs. Information
5
Decision-Making Traps
6
Implementation
7
Types of Decisions
8
A Personal Action Plan
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