Problem Solving & Decision Making

overview

Course Overview

Why Should I Attend the Problem Solving & Decision Making Training?

Navigate Challenges and Make Informed Choices for Optimal Outcomes

This Problem Solving & Decision Making training course provides comprehensive knowledge and practical skills required to systematically identify, analyze, and resolve complex organizational problems, leading to effective and sustainable solutions. It is designed to equip participants with methodologies for critical thinking, creative problem-solving, data analysis for decision support, risk assessment, and collaborative approaches to ensure that choices are well-reasoned, impactful, and aligned with strategic objectives. As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

Career Advancement: Elevate your analytical, critical thinking, and leadership skills, positioning you as a key asset capable of tackling complex issues and driving positive change.

Boost Effectiveness & Efficiency: Learn proven techniques to move beyond reactive responses, solve root causes, and make timely, high-quality decisions that optimize performance.

Drive Innovation & Growth: Understand how effective problem-solving can uncover new opportunities, foster innovation, and lead to more agile and resilient organizational strategies.

Learning Outcomes

What Will You Learn in Our Problem Solving & Decision Making Course?

By the end of the Problem Solving & Decision Making course, participants will be able to:

Apply a structured problem-solving framework to analyze situations, identify root causes, and develop effective solutions.

Define the problem clearly and concisely to ensure a focused and efficient approach.

Gather and analyze relevant information to gain a comprehensive understanding of the problem.

Generate creative solutions through brainstorming and other creative thinking techniques.

Evaluate potential solutions based on feasibility, effectiveness, and potential consequences.

Select the best course of action and develop a clear implementation plan.

Effectively communicate the chosen solution to stakeholders and team members.
Monitor the effectiveness of the solution and make adjustments as needed.

Curriculum

Introduction to Problem Solving and Decision Making

Defining problems and decisions

The importance of effective problem solving and decision making

The relationship between problem solving and decision making

Problem Identification and Definition

Recognizing problems vs symptoms

Defining problem statements

Prioritizing problems based on impact and urgency

Group problem identification exercises

Analyzing Problems

Root cause analysis

SWOT analysis

Fishbone (Ishikawa) diagrams

Brainstorming techniques

Decision-Making Styles

Understanding decision-making styles (autocratic, democratic, consensus)

Pros and cons of each style

Selecting the appropriate style for different situations

Decision-Making Process

Steps in the decision-making process

Identifying decision criteria and alternatives

Risk assessment and management

Decision matrix and multi-criteria analysis

Cognitive Biases and Decision-Making Errors

Common cognitive biases in decision-making

Strategies to mitigate biases

Recognizing and avoiding decision-making errors

Creative Problem Solving

Techniques for generating creative solutions

Mind mapping and brainstorming

Role-playing and scenario planning

Design thinking and innovation in problem solving

Decision Implementation and Evaluation

Developing action plans

Monitoring progress and performance

Adapting decisions when necessary

Post-decision evaluation and feedback

Communication and Presentation of Decisions

Communicating decisions effectively

Engaging stakeholders and addressing concerns

Preparing decision briefs and presentations

who attends

Right For You

Is the Problem Solving & Decision Making Training Right for You?

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

Customer Service Representatives resolving customer complaints and issues.

Human Resources Professionals addressing employee concerns and making decisions related to hiring, development, and performance management.

Individuals enthusiastic about problem-solving and decision-making

Job-seekers looking to take on a role that requires problem-solving and decision making

Managers, supervisors and senior-level executives in their organization responsible for making decisions and solving problems within their teams.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Key Program Features

Certification

What Are the Benefits of the Problem Solving & Decision Making Certificate?

Acquire essential competencies in structured problem identification, analytical thinking, creative solution generation, and informed decision-making, through a comprehensive and hands-on learning approach.
Improve your ability to systematically tackle complex challenges, reduce errors, and make impactful choices that drive efficiency and innovation within your organization.
Gain valuable real-world experience through practical exercises that simulate common business dilemmas and their effective resolution.
Establish a strong foundation for leadership roles, strategic planning, and continuous improvement initiatives, becoming a highly valued professional in driving organizational success.

teaching team

Meet Your Facilitator(s)

Chukwuma Agomo

Lead L&D Consultant • Nigeria

MBA in Human Resource Management; Data Science for Business certification from Harvard Business School.

Chukwuma Agomo is a seasoned HR professional and data analyst with an MBA in Human Resource Management and a Data Science for Business certification from Harvard Business School. As the Lead L&D Consultant at Primer Hub Limited, he combines strategic thinking with practical skills to design impactful training programs that enhance employee engagement, productivity, and performance. His expertise includes leadership development, data-driven HR strategies, and diversity and inclusion initiatives. Chukwuma has successfully led projects such as leadership programs for multinational corporations and data analyses of employee turnover, earning recognition as a top trainer and sought-after speaker in his field.

Kristy Ejikeme

Head Admin/HR • Nigeria

Master's in Public Administration; Bachelor's in Mass Communication; ACIPM (Associate Chartered Institute of Personnel Management)

Kristy Ejikeme is a dedicated and accomplished trainer specializing in Human Capital Development, with over a decade of experience in personnel management, customer relationships, and office administration. Holding a Master’s in Public Administration and a Bachelor’s in Mass Communication, Kristy combines strategic thinking with effective communication skills. She is certified with the ACIPM accreditation, showcasing her commitment to continuous learning. As a trainer, Kristy excels in masterful communication, empathetic leadership, relationship-building, conflict resolution, and organizational expertise. Beyond teaching, she serves as Head Admin/HR at Piston and Fusion Business Academy, applying her skills to ensure smooth operations and the development of human capital within the organization.

course schedule

The Schedule For This Course

Piston and Fusion offer the Problem Solving & Decision Making Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates for classroom and virtual online class.

Classroom & Virtual

Problem Solving & Decision Making Course Schedule for Lagos, Abuja, & Online

Weekdays

Dates:

28th Aug – 29th Aug, 2025

As of Mon Aug 18 2025

Days:

Thu & Fri

Time:

8:30am – 4pm

Duration:

2 days

Weekends

fees

What It Will Cost

Piston and Fusion offer the Problem Solving & Decision Making Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See fees for classroom and virtual online class.

Standard

₦120,000

Virtual Only

Course Materials

PDF

Certificate

PDF

Manual, Cases & Templates

PDF

Mentorship

Refreshment

Perks

Additional Services

Standard Plus

₦150,000

Virtual Only

Course Materials

PDF

Certificate

PDF

Manual, Cases & Templates

PDF

Mentorship

3 Months

Refreshment

Perks

Additional Services

CV & LinkedIn Profile Development

Exam Application (Only for Certification courses)

Professional

₦170,000

Classroom & Virtual

Course Materials

Print & PDF

Certificate

Manual, Cases & Templates

Mentorship

Refreshment

Teabreak & Lunch

Perks

Souvenir

Notepad & Pen

Additional Services

Professional Plus

₦200,000

Classroom & Virtual

Course Materials

Print & PDF

Certificate

Manual, Cases & Templates

Print & PDF

Mentorship

3 Months

Refreshment

Tea Break & Lunch

Perks

Souvenir

Notepad & Pen

Additional Services

CV & LinkedIn Profile Development

Exam Application (Only for Certification courses)

apply now

Ready to Join the Course?

Talk to the Career Advisor and join the next schedule.

How to Apply:

Check the website to select a course of choice and fee.

Pay the registration fee and tuition to P&F account domiciled at First Bank

DETAILS
Account Name: Piston & Fusion Ltd
Account Number: 2015242578
Bank: First Bank of Nigeria

Send your name, phone no, email, training location, amount paid & proof of payment to fees@pistonandfusion.org

Complete the enrollment form ONLY AFTER PAYMENT

CASH PAYMENTS ARE NOT ALLOWED, ALL PAYMENTS MUST BE MADE TO THE COMPANY’S ACCOUNT.

https://www.pistonandfusion.org/enrol-now?type=individual&course=problem-solving-and-decision-making

Request a Proposal

Are you a corporate client looking to upskill your team?

To register multiple employees for our courses, please fill out this form to request a proposal.

We’ll provide you with a detailed quote, outlining the costs and benefits of your chosen courses. Once approved, we’ll generate an invoice for payment.

Let’s elevate your team's skills together!

https://www.pistonandfusion.org/enrol-now?type=corporate&course=problem-solving-and-decision-making

contact us

Want to Get in Touch?

Individual

+234(0)9045518768 - Victor +234(0)7063097056 - Glory +234(0)7026272420 - Demilade info@pistonandfusion.org 122A Obadina Street, Omole Phase 1, Ikeja, Lagos.22 Kumasi Cres, Wuse 2, Abuja 904101, Federal Capital Territory Or fill out our online contact form

Get Free Career Counselling

We help you decide if this course is a good match for your career. We can also help you plan and develop a career path.

Corporate

+234(0)9065510762 - Hope +234(0)7025590901 - Michael info@pistonandfusion.org 122A Obadina Street, Omole Phase 1, Ikeja, Lagos.22 Kumasi Cres, Wuse 2, Abuja 904101, Federal Capital Territory Or fill out our online contact form

Get Free L&D Plan

We help you decide if this course is a good match for your career. We can also help you plan and develop a career path.