Problem Solving & Decision Making

Our Problem-Solving Training Course equips you with the essential skills to identify problems, analyze root causes, and develop effective solutions. Training in Lagos, Abuja, and online.

 Students in Problem Solving & Decision Making Training

Apply Before

August 21, 2025

Next Start Date(s)

Fees

delivery

Classroom & Virtual

duration

2 days

enrolled students

9,999

Problem Solving & Decision Making

overview

Course Overview

Why Should I Attend the Problem Solving & Decision Making Training?

Navigate Challenges and Make Informed Choices for Optimal Outcomes

This Problem Solving & Decision Making training course provides comprehensive knowledge and practical skills required to systematically identify, analyze, and resolve complex organizational problems, leading to effective and sustainable solutions. It is designed to equip participants with methodologies for critical thinking, creative problem-solving, data analysis for decision support, risk assessment, and collaborative approaches to ensure that choices are well-reasoned, impactful, and aligned with strategic objectives. As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

  • Career Advancement: Elevate your analytical, critical thinking, and leadership skills, positioning you as a key asset capable of tackling complex issues and driving positive change.
  • Boost Effectiveness & Efficiency: Learn proven techniques to move beyond reactive responses, solve root causes, and make timely, high-quality decisions that optimize performance.
  • Drive Innovation & Growth: Understand how effective problem-solving can uncover new opportunities, foster innovation, and lead to more agile and resilient organizational strategies.

Learning Outcomes

What Will You Learn in Our Problem Solving & Decision Making Course?

By the end of the Problem Solving & Decision Making course, participants will be able to:

  • Apply a structured problem-solving framework to analyze situations, identify root causes, and develop effective solutions.
  • Define the problem clearly and concisely to ensure a focused and efficient approach.
  • Gather and analyze relevant information to gain a comprehensive understanding of the problem.
  • Generate creative solutions through brainstorming and other creative thinking techniques.
  • Evaluate potential solutions based on feasibility, effectiveness, and potential consequences.
  • Select the best course of action and develop a clear implementation plan.
  • Effectively communicate the chosen solution to stakeholders and team members.
  • Monitor the effectiveness of the solution and make adjustments as needed.

Curriculum

Introduction to Problem Solving and Decision Making

Problem Identification and Definition

Analyzing Problems

Decision-Making Styles

Decision-Making Process

Cognitive Biases and Decision-Making Errors

Creative Problem Solving

Decision Implementation and Evaluation

Communication and Presentation of Decisions

Introduction to Problem Solving and Decision Making

Defining problems and decisions

The importance of effective problem solving and decision making

The relationship between problem solving and decision making


Problem Identification and Definition

Recognizing problems vs symptoms

Defining problem statements

Prioritizing problems based on impact and urgency

Group problem identification exercises


Analyzing Problems

Root cause analysis

SWOT analysis

Fishbone (Ishikawa) diagrams

Brainstorming techniques


Decision-Making Styles

Understanding decision-making styles (autocratic, democratic, consensus)

Pros and cons of each style

Selecting the appropriate style for different situations


Decision-Making Process

Steps in the decision-making process

Identifying decision criteria and alternatives

Risk assessment and management

Decision matrix and multi-criteria analysis


Cognitive Biases and Decision-Making Errors

Common cognitive biases in decision-making

Strategies to mitigate biases

Recognizing and avoiding decision-making errors


Creative Problem Solving

Techniques for generating creative solutions

Mind mapping and brainstorming

Role-playing and scenario planning

Design thinking and innovation in problem solving


Decision Implementation and Evaluation

Developing action plans

Monitoring progress and performance

Adapting decisions when necessary

Post-decision evaluation and feedback


Communication and Presentation of Decisions

Communicating decisions effectively

Engaging stakeholders and addressing concerns

Preparing decision briefs and presentations

who attends

Right For You

Is the Problem Solving & Decision Making Training Right for You?

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

  • Customer Service Representatives resolving customer complaints and issues.
  • Human Resources Professionals addressing employee concerns and making decisions related to hiring, development, and performance management.
  • Individuals enthusiastic about problem-solving and decision-making
  • Job-seekers looking to take on a role that requires problem-solving and decision making
  • Managers, supervisors and senior-level executives in their organization responsible for making decisions and solving problems within their teams.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Why is Piston & Fusion Ranked the Best Problem Solving & Decision Making Training Institute in Nigeria?

  • Expert Instructors: Learn from seasoned consultants, leadership coaches, and operations specialists with extensive practical experience in guiding organizations through complex problem-solving and strategic decision-making processes.
  • Flexible Learning Options: Choose between Classroom training in Lagos/Abuja or Instructor-led Virtual Online classes to suit your schedule and location.
  • Hands-on Experiences: The course emphasizes practical exercises, real-world case studies, and interactive group simulations, allowing participants to apply tools and techniques directly to challenging scenarios.
  • Comprehensive Coverage: The curriculum covers the entire problem-solving and decision-making lifecycle, from problem identification and root cause analysis to creative solution generation, rigorous evaluation, and effective implementation.
  • Focus on Actionable Results: Provides concrete methodologies and frameworks that lead to more effective, sustainable solutions and improved organizational outcomes.

Certification

A Sample of the Problem Solving & Decision Making Certificate

What Are the Benefits of the Problem Solving & Decision Making Certificate?

  • Acquire essential competencies in structured problem identification, analytical thinking, creative solution generation, and informed decision-making, through a comprehensive and hands-on learning approach.
  • Improve your ability to systematically tackle complex challenges, reduce errors, and make impactful choices that drive efficiency and innovation within your organization.
  • Gain valuable real-world experience through practical exercises that simulate common business dilemmas and their effective resolution.
  • Establish a strong foundation for leadership roles, strategic planning, and continuous improvement initiatives, becoming a highly valued professional in driving organizational success.

teaching team

Meet Your Problem Solving & Decision Making Trainers

testimonials

Hear From Our Successful Problem Solving & Decision Making Alumni

The P&F Training Experience

Piston & Fusion Business Academy empowers individuals and businesses to achieve their professional goals through a variety of innovative courses, programs, and career services.

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course schedule

What Is The Problem Solving & Decision Making Course Schedule for 2025?

Piston and Fusion offer the Problem Solving & Decision Making Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates for classroom and virtual online class.

Classroom & Virtual

Problem Solving & Decision Making Course Schedule for Lagos, Abuja, & Online

Weekdays

Dates:

28th Aug – 29th Aug, 2025

Days:

Thu & Fri

Time:

8:30am – 4pm

Duration:

2 days

Weekends

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fees

How Much is the Problem Solving & Decision Making Training Fee in Nigeria?

Piston and Fusion offer the Problem Solving & Decision Making Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See fees for classroom and virtual online class.

STD

₦120,000

STD +

₦150,000

PRO

₦170,000

PRO +

₦200,000

Standard

₦120,000

Virtual Only

Course Materials

PDF

Certificate

PDF

Manual, Cases & Templates

PDF

Mentorship

-

Refreshment

-

Perks

-

-

Additional Services

-

-

apply now

How Do I Enrol for The Problem Solving & Decision Making Course?

Talk to the Career Advisor and join the next schedule.

Where Can I Take the Problem Solving & Decision Making Training in Nigeria?

Our Problem Solving & Decision Making Training Location in Lagos, Abuja, PH & Online

Piston & Fusion Business Academy Lagos Training Centre is located at 122a Obadina Street, Omole Phase 1, Ikeja | Abuja Office is located at 22 Kumasi Cres, Wuse 2, Abuja 904101, Federal Capital Territory

You can join our classes from anywhere in Nigeria, Canada, the UK and the US via our Virtual Online Programs

How to Apply:

  • Check the website to select a course of choice and fee.
  • Pay the registration fee and tuition to P&F account domiciled at First Bank
  • DETAILS
    Account Name: Piston & Fusion Ltd
    Account Number: 2015242578
    Bank: First Bank of Nigeria
  • Complete the enrollment form ONLY AFTER PAYMENT
  • CASH PAYMENTS ARE NOT ALLOWED, ALL PAYMENTS MUST BE MADE TO THE COMPANY’S ACCOUNT.

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Contact Us for Problem Solving & Decision Making Training Enquiries

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We help you decide if this course is a good match for your career. We can also help you plan and develop a career path.

FAQs

Frequently Asked Questions

  1. Start a chat with our online career adviser to determine the course suitability for your career
  2. Enroll for the course and attend the upcoming training for your preferred location
  3. Develop a new CV and update your profile with the new skills you have acquired from the course
  4. Prospect for employment opportunities in this profession

  1. Increase your awareness of problem solving steps and tools
  2. Distinguish root cause from symptoms to identify the right solution for the right problem
  3. Enhance your skills in solving problems and making decisions through identifying your own problem-solving style
  4. Improve your ability to participate in and communicate about a collaborative problem-solving process
  5. Recognize the top ten rules of good decision making