delivery
Classroom & Virtual
duration
2 days
enrolled students
9,999
Related Courses
overview
Course Overview
Why Should I Attend the Problem Solving & Decision Making Training?
Navigate Challenges and Make Informed Choices for Optimal Outcomes
This Problem Solving & Decision Making training course provides comprehensive knowledge and practical skills required to systematically identify, analyze, and resolve complex organizational problems, leading to effective and sustainable solutions. It is designed to equip participants with methodologies for critical thinking, creative problem-solving, data analysis for decision support, risk assessment, and collaborative approaches to ensure that choices are well-reasoned, impactful, and aligned with strategic objectives. As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.
- Career Advancement: Elevate your analytical, critical thinking, and leadership skills, positioning you as a key asset capable of tackling complex issues and driving positive change.
- Boost Effectiveness & Efficiency: Learn proven techniques to move beyond reactive responses, solve root causes, and make timely, high-quality decisions that optimize performance.
- Drive Innovation & Growth: Understand how effective problem-solving can uncover new opportunities, foster innovation, and lead to more agile and resilient organizational strategies.
Learning Outcomes
What Will You Learn in Our Problem Solving & Decision Making Course?
By the end of the Problem Solving & Decision Making course, participants will be able to:
- Apply a structured problem-solving framework to analyze situations, identify root causes, and develop effective solutions.
- Define the problem clearly and concisely to ensure a focused and efficient approach.
- Gather and analyze relevant information to gain a comprehensive understanding of the problem.
- Generate creative solutions through brainstorming and other creative thinking techniques.
- Evaluate potential solutions based on feasibility, effectiveness, and potential consequences.
- Select the best course of action and develop a clear implementation plan.
- Effectively communicate the chosen solution to stakeholders and team members.
- Monitor the effectiveness of the solution and make adjustments as needed.
Curriculum
Introduction to Problem Solving and Decision Making
Problem Identification and Definition
Analyzing Problems
Decision-Making Styles
Decision-Making Process
Cognitive Biases and Decision-Making Errors
Creative Problem Solving
Decision Implementation and Evaluation
Communication and Presentation of Decisions
Introduction to Problem Solving and Decision Making
Defining problems and decisions
The importance of effective problem solving and decision making
The relationship between problem solving and decision making
Problem Identification and Definition
Recognizing problems vs symptoms
Defining problem statements
Prioritizing problems based on impact and urgency
Group problem identification exercises
Analyzing Problems
Root cause analysis
SWOT analysis
Fishbone (Ishikawa) diagrams
Brainstorming techniques
Decision-Making Styles
Understanding decision-making styles (autocratic, democratic, consensus)
Pros and cons of each style
Selecting the appropriate style for different situations
Decision-Making Process
Steps in the decision-making process
Identifying decision criteria and alternatives
Risk assessment and management
Decision matrix and multi-criteria analysis
Cognitive Biases and Decision-Making Errors
Common cognitive biases in decision-making
Strategies to mitigate biases
Recognizing and avoiding decision-making errors
Creative Problem Solving
Techniques for generating creative solutions
Mind mapping and brainstorming
Role-playing and scenario planning
Design thinking and innovation in problem solving
Decision Implementation and Evaluation
Developing action plans
Monitoring progress and performance
Adapting decisions when necessary
Post-decision evaluation and feedback
Communication and Presentation of Decisions
Communicating decisions effectively
Engaging stakeholders and addressing concerns
Preparing decision briefs and presentations
who attends
Right For You
Is the Problem Solving & Decision Making Training Right for You?
Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.
Requirements:
- Customer Service Representatives resolving customer complaints and issues.
- Human Resources Professionals addressing employee concerns and making decisions related to hiring, development, and performance management.
- Individuals enthusiastic about problem-solving and decision-making
- Job-seekers looking to take on a role that requires problem-solving and decision making
- Managers, supervisors and senior-level executives in their organization responsible for making decisions and solving problems within their teams.
Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.
Why is Piston & Fusion Ranked the Best Problem Solving & Decision Making Training Institute in Nigeria?
- Expert Instructors: Learn from seasoned consultants, leadership coaches, and operations specialists with extensive practical experience in guiding organizations through complex problem-solving and strategic decision-making processes.
- Flexible Learning Options: Choose between Classroom training in Lagos/Abuja or Instructor-led Virtual Online classes to suit your schedule and location.
- Hands-on Experiences: The course emphasizes practical exercises, real-world case studies, and interactive group simulations, allowing participants to apply tools and techniques directly to challenging scenarios.
- Comprehensive Coverage: The curriculum covers the entire problem-solving and decision-making lifecycle, from problem identification and root cause analysis to creative solution generation, rigorous evaluation, and effective implementation.
- Focus on Actionable Results: Provides concrete methodologies and frameworks that lead to more effective, sustainable solutions and improved organizational outcomes.
Certification

What Are the Benefits of the Problem Solving & Decision Making Certificate?
- Acquire essential competencies in structured problem identification, analytical thinking, creative solution generation, and informed decision-making, through a comprehensive and hands-on learning approach.
- Improve your ability to systematically tackle complex challenges, reduce errors, and make impactful choices that drive efficiency and innovation within your organization.
- Gain valuable real-world experience through practical exercises that simulate common business dilemmas and their effective resolution.
- Establish a strong foundation for leadership roles, strategic planning, and continuous improvement initiatives, becoming a highly valued professional in driving organizational success.
teaching team
Meet Your Problem Solving & Decision Making Trainers
testimonials
Hear From Our Successful Problem Solving & Decision Making Alumni
The P&F Training Experience
Piston & Fusion Business Academy empowers individuals and businesses to achieve their professional goals through a variety of innovative courses, programs, and career services.

course schedule
What Is The Problem Solving & Decision Making Course Schedule for 2025?
Piston and Fusion offer the Problem Solving & Decision Making Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates for classroom and virtual online class.
Classroom & Virtual
Problem Solving & Decision Making Course Schedule for Lagos, Abuja, & Online
Weekdays
Dates:
28th Aug – 29th Aug, 2025
Days:
Thu & Fri
Time:
8:30am – 4pm
Duration:
2 days
Weekends
Contact Us
fees
How Much is the Problem Solving & Decision Making Training Fee in Nigeria?
Piston and Fusion offer the Problem Solving & Decision Making Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See fees for classroom and virtual online class.
₦120,000
₦150,000
₦170,000
₦200,000
Standard
₦120,000
Virtual Only
Course Materials
Certificate
Manual, Cases & Templates
Mentorship
-
Refreshment
-
Perks
-
-
Additional Services
-
-
₦120,000
₦150,000
₦170,000
₦200,000
Standard Plus
₦150,000
Virtual Only
Course Materials
Certificate
Manual, Cases & Templates
Mentorship
3 Months
Refreshment
-
Perks
-
-
Additional Services
CV & LinkedIn Profile Development
Exam Application (Only for Certification courses)
₦120,000
₦150,000
₦170,000
₦200,000
Professional
₦170,000
Classroom & Virtual
Course Materials
Print & PDF
Certificate
Manual, Cases & Templates
Mentorship
-
Refreshment
Teabreak & Lunch
Perks
Souvenir
Notepad & Pen
Additional Services
-
-
₦120,000
₦150,000
₦170,000
₦200,000
Professional Plus
₦200,000
Classroom & Virtual
Course Materials
Print & PDF
Certificate
Manual, Cases & Templates
Print & PDF
Mentorship
3 Months
Refreshment
Tea Break & Lunch
Perks
Souvenir
Notepad & Pen
Additional Services
CV & LinkedIn Profile Development
Exam Application (Only for Certification courses)
apply now
How Do I Enrol for The Problem Solving & Decision Making Course?
Talk to the Career Advisor and join the next schedule.
Where Can I Take the Problem Solving & Decision Making Training in Nigeria?
Our Problem Solving & Decision Making Training Location in Lagos, Abuja, PH & Online
Piston & Fusion Business Academy Lagos Training Centre is located at 122a Obadina Street, Omole Phase 1, Ikeja | Abuja Office is located at 22 Kumasi Cres, Wuse 2, Abuja 904101, Federal Capital Territory
You can join our classes from anywhere in Nigeria, Canada, the UK and the US via our Virtual Online Programs
How to Apply:
- Check the website to select a course of choice and fee.
- Pay the registration fee and tuition to P&F account domiciled at First Bank
- DETAILS
Account Name: Piston & Fusion Ltd
Account Number: 2015242578
Bank: First Bank of Nigeria
- Send your name, phone no, email, training location, amount paid & proof of payment to fees@pistonandfusion.org
- Complete the enrollment form ONLY AFTER PAYMENT
- CASH PAYMENTS ARE NOT ALLOWED, ALL PAYMENTS MUST BE MADE TO THE COMPANY’S ACCOUNT.
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contact us
Contact Us for Problem Solving & Decision Making Training Enquiries
Get Free Career Counselling
We help you decide if this course is a good match for your career. We can also help you plan and develop a career path.
FAQs
Frequently Asked Questions
- Start a chat with our online career adviser to determine the course suitability for your career
- Enroll for the course and attend the upcoming training for your preferred location
- Develop a new CV and update your profile with the new skills you have acquired from the course
- Prospect for employment opportunities in this profession
- Increase your awareness of problem solving steps and tools
- Distinguish root cause from symptoms to identify the right solution for the right problem
- Enhance your skills in solving problems and making decisions through identifying your own problem-solving style
- Improve your ability to participate in and communicate about a collaborative problem-solving process
- Recognize the top ten rules of good decision making