Customer Relationship Management
Joining our Customer Relationship Management (CRM) training and certification course will equip you with the skills needed to be an excellent customer service manager. You will learn how to identify your customers and their unique needs. You will learn assertive communication, and problem-solving for customers. Asides this, you will how to turn an unhappy customer to your biggest fan. It will be the most effective class with the use of manuals, workbooks, and case studies. It is a brilliant Launchpad into a fulfilling career as a Customer Service Manager. Our certification is well recognized all over the nation. So, it can secure you a position as a Customer Relationship Manager in any organization of your choice.
Who Should Attend
- Experienced individuals who manage customer relationship activities in diverse fields
- Working professionals seeking to change career, job or industry to customer relationship related field
- Individuals who meets the requirements and intend on starting a career in customer relationship management
- Mid to senior-level executives in any sector
What is Customer Service?
- Who are your customers?
- Understanding and meeting expectations
SMART Goals
- Setting Standards
- Communication
- Telephone Techniques
Dealing with Difficult People
- Steps to Problem Solving
- Resolving Conflicts
- Service PRIDE
- Managing stress
Customer Relationship Management
- What CRM is and Who is serves?
- Checklist for success
- Requirement Driven Product Selection
- Considerations in Tool Selection
Strategies for Customer Retention
- Building the Future
- Homegrown vs Application Service Provider
- The Development Team
- Evaluation and Reviewing Your Program
Kristy Ejikeme
Ejikeme Kristy is an expert in Customer Relationship, Office and Human Resource Management with several years of experience. She has acquired notable skills in the same field over the years which includes effective communication, customer relations, time & schedule management as well as human relations. These have offered her notable achievements and exposure. Her qualifications include Masters in Public Administration, BSc. In Mass Communication/Media Studies, Certificates in; Customer Relationship Management, Human Resource Management, Data Analysis, and Tax Compliance. She currently serves as a Trainer and Admin/Human Resource Manager with Piston & Fusion.
Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.
Prospective applicants who do not meet the programme requirement but wants to join the programme should should follow the process detailed below.
Application Process
- Start a chat with the online course adviser or complete the application form
- Application will be reviewed by programme committee
- Application acceptance will be communicated by programme committee
- Pay the programme fee after receiving acceptance from the committee
- Check your mail for programme schedule and payment confirmation
Customer Relationship Management Course Fees
| Standard |
| ₦100,000 |
| Standard Plus |
| ₦120,000 |
| Professional |
| ₦130,000 |
| Professional Plus |
| ₦170,000 |
| Standard |
| ₦100,000 |
| Training Delivery Virtual |
| Duration Weekday: 2 Days Weekday: 2 Days |
| Manual & Cases (PDF) |
| Templates & Exam Guide (PDF) |
| Training Certificate (PDF) |
| Project with final grading |
| Refreshment |
| x |
| x |
| Perks |
| x |
| x |
| Additional Services |
| – |
| – |
| CV Development | LinkedIn Optimization Available at N5000 |
| Standard Plus |
| ₦120,000 |
| Training Delivery Virtual |
| Duration Weekday: 2 Days Weekday: 2 Days |
| Manual & Cases (PDF) |
| Templates & Exam Guide (PDF) |
| Training Certificate (PDF) |
| Project with final grading |
| Refreshment |
| x |
| x |
| Perks |
| x |
| x |
| Additional Services |
| Exam Application |
| Job Alerts |
| CV Development | LinkedIn Optimization 1 Package Included |
| Professional |
| ₦130,000 |
| Training Delivery Classroom |
| Duration Weekday: 2 Days Weekday: 2 Days |
| Manual & Cases Flash Drive (PDF) |
| Templates & Exam Guide Flash Drive (PDF) |
| Training Certificate Hard Copy |
| Project with final grading |
| Refreshment |
| Tea Break |
| Lite Lunch |
| Perks |
| x |
| Notepad & Pen |
| Additional Services |
| Exam Application |
| Job Alerts |
| CV Development | LinkedIn Optimization 1 Package Included |
| Professional Plus |
| ₦170,000 |
| Training Delivery Classroom |
| Duration Weekday: 2 Days Weekday: 2 Days |
| Manual & Cases Hard copy & PDF |
| Templates & Exam Guide Flash Drive (PDF) |
| Training Certificate Hard copy & PDF |
| Project Review & grading |
| Refreshment |
| Maxi Breakfast |
| Maxi Lunch |
| Perks |
| Back Pack |
| Notepad & Pen |
| Additional Services |
| Exam Application |
| Job Alerts |
| CV Development | LinkedIn Optimization Both Package Included |
Customer Relationship Management Course Dates for Upcoming Classroom Classes In 2024
Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.
Programme Information
| Course Objective: | The Programme focus is to impart the skills to manage customer relationship processes and the use of customer relationship tools |
| Classroom | |
| Weekday Date: | 14th Mar – 15th Mar 2024 | 2 Days: Thur – Fri | 8:30am – 4pm |
| Weekend Date: | Contact Us for Next Schedule |
| Location: | 122a Obadina Street, Omole Phase 1 Ikeja Lagos |
| Virtual Class | |
| Weekday Date: | 14th Mar – 15th Mar 2024 | 2 Days: Thur – Fri | 8:30am – 3pm |
| Weekend Date: | Contact Us for Next Schedule |
| Location: | Microsoft Teams / Zoom |
Anthony Ani
“Relocating to Canada was the most challenging decision I and my family had to make, the uncertainties of a new country. I was determined that I won't risk everything to start earning minimum wage. I took my PMP training with Piston & Fusion, earned my certification at the first attempt, and to be honest it has elevated my career trajectory”
Gabriel Eluke (Human Resources/Admin) | Netcom Africa Limited
"I became a professional Human Resource personnel after my training with piston and Fusion. It brought a great turn around to my career and remains one of the best decisions I ever took. "
Okhueleigbe Usifo (Construction safety officer/ OFA) | Beedie Construction Canada
"The firm I worked with in Abuja had not paid salaries for 5 months, I decided to leave the country, and left for Dubai. I applied for a safety officer vacancy, out of 15 applicants I was the only person that was selected with HSE level 1, 2 and 3 certificate. I thought getting a job here would be difficult but my certificate helped me."
Uju Edinbus | Perform Group (Goal.com)
"I wanted to change my job, I needed something to give me the advantage to switch jobs. My friend advised I take a digital marketing course, after the training I started prospecting jobs, I got a call for my first interview, at the interview I was grilled extensively on my credentials, thanks to my digital marketing knowledge I got what I will describe as my dream job."
Mojisola Mosuro PMP | ExxonMobil
“As a fresh graduate I knew getting a good job would be a challenge. I researched online for a professional course to boost my CV, and I found P&F Project Management course. I completed the course. I have since changed jobs 3 times. Project Management. was the best Decision I made.”
Why Piston & Fusion Ranked Amongst the Best Business Institute In Nigeria?
- We have over 10 years industry experience
- Our facilitators are experienced and certified
- We offer post training career advice and support
People who enrolled for this course, also enrolled for the following courses
| Call Center Training | Telemarketing |
| Emotional Intelligence | Problem Solving & Decision Making |
What is customer Relationship Management?
Customer relationship management refers to the tools and systems businesses use in tracking, developing and retaining their customers
Customer Relationship Management Jobs in Nigeria
There are a number of Customer relationship management job roles with very good salaries in Nigeria. Most sectors in Nigeria such as Finance, Real Estate, Manufacturing, and Consulting require project experts. These customer relationship management roles cover beginners to experienced positions.
Customer Relationship Management Certification
Customer Relationship Management Certifications are one of the most sought after certifications in Nigeria, Customer Relationship Management certifications are list as top 5 certifications in 2022. The most popular Customer Relationship Management certification in Nigeria is the Certified Customer Relationship Manager also known as the CRM Certification.
Customer Relationship Management Certification in Nigeria
Customer Relationship Management certification in Nigeria is a globally recognized certification administered by Chattered Institute of Customer Relationship Management CICRM. Customer Relationship Management certificate holders are one of the best paid professionals in Nigeria. Earning a Customer Relationship Management certification in Nigeria will be a valuable addition to your career.
Certificate in Customer Relationship Management
Getting a Certificate in Customer Relationship Management at Piston and Fusion Business Academy comes with a personify one month mentorship program with the facilitator, CV appraisal showing your recent skills and prospecting job opportunities for application will be sent. The venue of the training is 122a Obadinna Street Omole Phase 1 Ikeja, with a course fee of ₦120,000.
Customer Relationship Management Training
Attend our Customer Relationship Management Training in Lagos Nigeria, The course is designed to help you create value for the organization and customers. The Customer Relationship Management Training will run for a period of 3 days, the classes have a fast track weekday option and the standard weekend option. All training materials will be provided for the course, this will include student manuals, case studies, and exam practice questions.
Customer Relationship Management Courses
Customer Relationship Management courses has been designed to teach participant the importance and application of the CRM system. The training is done both online and classroom. Online sessions are instructed led live teaching. All sessions are recorded for reference purposes. Participants will be provided with soft copies of all training materials. Upon successful completion of the course participant will earn an authorized certificate.
Customer Relationship Management Course Online
Customer Relationship Management Course online sessions are instructed-led live teaching, All sessions are recorded for reference purposes. Participants will be provided with soft copies of all training materials. Upon successful completion of the course participant will earn an authorized certificate.
Partners
Companies we have trained
Enrolled:
1456 students
Duration:
2 Days
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