Customer Relationship Management: Boosting Customer Loyalty and Business Growth

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Customer Relationship Management: Boosting Customer Loyalty and Business Growth

Customer Relationship Management

Joining our Customer Relationship Management (CRM) training and certification course will equip you with the skills needed to be an excellent customer service manager. You will learn how to identify your customers and their unique needs. You will learn assertive communication, and problem-solving for customers. Asides this, you will how to turn an unhappy customer to your biggest fan. It will be the most effective class with the use of manuals, workbooks, and case studies. It is a brilliant Launchpad into a fulfilling career as a Customer Service Manager. Our certification is well recognized all over the nation. So, it can secure you a position as a Customer Relationship Manager in any organization of your choice.

Who Should Attend

  • Experienced individuals who manage customer relationship activities in diverse fields
  • Working professionals seeking to change career, job or industry to customer relationship related field
  • Individuals who meets the requirements and intend on starting a career in customer relationship management
  • Mid to senior-level executives in any sector

What is Customer Service?

  • Who are your customers?
  • Understanding and meeting expectations


  • Setting Standards
  • Communication
  • Telephone Techniques

Dealing with Difficult People

  • Steps to Problem Solving
  • Resolving Conflicts
  • Service PRIDE
  • Managing stress

Customer Relationship Management

  • What CRM is and Who is serves?
  • Checklist for success
  • Requirement Driven Product Selection
  • Considerations in Tool Selection

Strategies for Customer Retention

  • Building the Future
  • Homegrown vs Application Service Provider
  • The Development Team
  • Evaluation and Reviewing Your Program

Kristy Ejikeme

Ejikeme Kristy is an expert in Customer Relationship, Office and Human Resource Management with several years of experience. She has acquired notable skills in the same field over the years which includes effective communication, customer relations, time & schedule management as well as human relations. These have offered her notable achievements and exposure. Her qualifications include Masters in Public Administration, BSc. In Mass Communication/Media Studies, Certificates in; Customer Relationship Management, Human Resource Management, Data Analysis, and Tax Compliance. She currently serves as a Trainer and Admin/Human Resource Manager with Piston & Fusion.

Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Prospective applicants who do not meet the programme requirement but wants to join the programme should should follow the process detailed below.

Application Process

  1. Start a chat with the online course adviser or complete the application form
  2. Application will be reviewed by programme committee
  3. Application acceptance will be communicated by programme committee
  4. Pay the programme fee after receiving acceptance from the committee
  5. Check your mail for programme schedule and payment confirmation

    Participant’s Experience

    What is included in the Course Programme Pack

    • Practice Manual & Textbook
    • Participants workbook & Exercises
    • Templates for professional practice
    • Local & international case studies
    • Recognized Certification of Completion
    • Branded Personalized programme pack & stationaries
    • Breakfast & Lunch – Buffet Menu
    • 3 Star Accommodation (Optional – Available on Request)

    Kindly note all training materials for the Virtual Online classes will be in electronic formats (PDF & MS Word)

    Customer Relationship Management Course Fees & Dates for  Upcoming Classroom Classes In 2023

    Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

    Programme Information

    Course Objective: The Programme focus is to impart the skills to manage customer relationship processes and the use of customer relationship tools
    Classroom Fee: ₦130,000
    Weekday Date: 21st Sep – 22nd Sep 2023 | 2 Days: Thur – Fri | 8:30am – 4pm
    Weekend Date: Contact Us for Next Schedule
    Location: 122a Obadina Street, Omole Phase 1 Ikeja Lagos
    Virtual Class Fee: ₦100,000 | $160
    Weekday Date: 21st Sep – 22nd Sep 2023 | 2 Days: Thur – Fri | 8:30am – 3pm
    Weekend Date: Contact Us for Next Schedule
    Location: Microsoft Teams / Zoom

    Why Piston & Fusion Ranked Amongst the Best Business Institute In Nigeria?

    • We have over 10 years industry experience
    • Our facilitators are experienced and certified
    • We offer post training career advice and support

    People who enrolled for this course, also enrolled for the following courses

    Call Center Training Telemarketing
    Emotional Intelligence Problem Solving & Decision Making

    What is customer Relationship Management?

    Customer relationship management refers to the tools and systems businesses use in tracking, developing and retaining their customers

    Customer Relationship Management Jobs in Nigeria

    There are a number of Customer relationship management job roles with very good salaries in Nigeria. Most sectors in Nigeria such as Finance, Real Estate, Manufacturing, and Consulting require project experts. These customer relationship management roles cover beginners to experienced positions.

    Customer Relationship Management Certification

    Customer Relationship Management Certifications are one of the most sought after certifications in Nigeria, Customer Relationship Management certifications are list as top 5 certifications in 2022. The most popular Customer Relationship Management certification in Nigeria is the Certified Customer Relationship Manager also known as the CRM Certification.

    Customer Relationship Management Certification in Nigeria

    Customer Relationship Management certification in Nigeria is a globally recognized certification administered by Chattered Institute of Customer Relationship Management CICRM. Customer Relationship Management certificate holders are one of the best paid professionals in Nigeria. Earning a Customer Relationship Management certification in Nigeria will be a valuable addition to your career.

    Certificate in Customer Relationship Management

    Getting a Certificate in Customer Relationship Management at Piston and Fusion Business Academy comes with a personify one month mentorship program with the facilitator, CV appraisal showing your recent skills and prospecting job opportunities for application will be sent. The venue of the training is 122a Obadinna Street Omole Phase 1 Ikeja, with a course fee of ₦120,000.

    Customer Relationship Management Training

    Attend our Customer Relationship Management Training in Lagos Nigeria, The course is designed to help you create value for the organization and customers. The Customer Relationship Management Training will run for a period of 3 days, the classes have a fast track weekday option and the standard weekend option. All training materials will be provided for the course, this will include student manuals, case studies, and exam practice questions.

    Customer Relationship Management Courses

    Customer Relationship Management courses has been designed to teach participant the importance and application of the CRM system. The training is done both online and classroom. Online sessions are instructed led live teaching. All sessions are recorded for reference purposes. Participants will be provided with soft copies of all training materials. Upon successful completion of the course participant will earn an authorized certificate.

    Customer Relationship Management Course Online

    Customer Relationship Management Course online sessions are instructed-led live teaching, All sessions are recorded for reference purposes. Participants will be provided with soft copies of all training materials. Upon successful completion of the course participant will earn an authorized certificate.