Master Strategies for Building Lasting Customer Loyalty and Driving Growth
This Customer Relationship Management (CRM) course provides comprehensive knowledge and practical skills required to effectively build, manage, and nurture customer relationships. It is designed to equip participants to understand customer needs, leverage CRM technologies, implement strategies for customer satisfaction and retention, and ultimately drive business growth through enhanced customer loyalty. You will learn assertive communication and problem-solving for customers. Asides this, you will know how to turn an unhappy customer into your biggest fan. It will be the most effective class with the use of manuals, workbooks, and case studies. It is a brilliant Launchpad into a fulfilling career as a Customer Service Manager. Our certification is well recognized all over the nation. So, it can secure you a position as a Customer Relationship Manager in any organization of your choice.
By the end of the Customer Relationship Management course, participants will be able to:
What is Customer Service?
Who are your customers?
Understanding and meeting expectations
SMART Goals
Setting Standards
Communication
Telephone Techniques
Dealing with Difficult People
Steps to Problem Solving
Resolving Conflicts
Service PRIDE
Managing stress
Customer Relationship Management
What CRM is and Who it serves?
Checklist for success
Requirement Driven Product Selection
Considerations in Tool Selection
Strategies for Customer Retention
Building the Future
Homegrown vs Application Service Provider
The Development Team
Evaluation and Reviewing Your Program
Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.
Requirements:
Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.
Founder and Chief Solution Provider • Nigeria
B.Sc. in Business Administration; CCSP (Certified Customer Service Professional); Certifications in Communication Specialties (Interactive Intelligence); Elementor Development (WordPress).
Adekunle Ola is a dynamic business visionary and trainer with over 14 years of experience in business administration, customer care, and leadership. With certifications such as the Certified Customer Service Professional (CCSP) and expertise in communication and Elementor development, Adekunle equips students with the technical and interpersonal skills needed to excel in today’s business world. He has a proven track record of driving success through strategic planning for projects like CARONC group and the 11identity project. As a captivating storyteller and inspiring leader, Adekunle fosters a supportive learning environment where students build critical thinking, communication, and leadership skills. As the founder and Chief Solution Provider at Oldpine Resource, he ensures students gain the latest practical insights, preparing them for impactful careers in the digital age.
Trainer • Nigeria
B.Sc. in Sociology; OND in Social Development and Administration; CBAP certification; IIBA certification; CICRM certification;
Innocent Ativie is a passionate trainer with a B.Sc. in Sociology, an OND in Social Development and Administration, and professional certifications in Business Analysis (CBAP, IIBA) and Customer Relationship Management (CICRM). Specializing in HR, Learning and Development, HRM, Customer Management, and Business Analysis, Innocent helps businesses identify strategies and best practices to drive growth. He achieved a 95% increase in in-app transactions through process improvement and has trained over 500 business development officers to boost business success. As a trainer at the business school, Innocent combines his real-world experience and enthusiasm to inspire students and equip them with the skills to excel in the business world.
Piston and Fusion offer the Customer Relationship Management Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates for classroom and virtual online class.
Customer Relationship Management Course Schedule for Lagos, Abuja, & Online
7th Aug – 8th Aug, 2025
As of Sat Jul 12 2025
Thu & Fri
8:30am – 4pm
2 days
Contact Us
Piston and Fusion offer the Customer Relationship Management Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See fees for classroom and virtual online class.
Virtual Only
-
-
-
-
-
-
Virtual Only
3 Months
-
-
-
CV & LinkedIn Profile Development
Exam Application (Only for Certification courses)
Classroom & Virtual
Print & PDF
-
Teabreak & Lunch
Souvenir
Notepad & Pen
-
-
Classroom & Virtual
Print & PDF
Print & PDF
3 Months
Tea Break & Lunch
Souvenir
Notepad & Pen
CV & LinkedIn Profile Development
Exam Application (Only for Certification courses)
Talk to the Career Advisor and join the next schedule.
Are you a corporate client looking to upskill your team?
To register multiple employees for our courses, please fill out this form to request a proposal.
We’ll provide you with a detailed quote, outlining the costs and benefits of your chosen courses. Once approved, we’ll generate an invoice for payment.
Let’s elevate your team's skills together!
https://www.pistonandfusion.org/enrol-now?type=corporate&course=customer-relationship-management-boosting-customer-loyalty-and-business-growthWe help you decide if this course is a good match for your career. We can also help you plan and develop a career path.
We help you decide if this course is a good match for your career. We can also help you plan and develop a career path.