Customer Relationship Management

Customer Relationship Management Course Overview

Joining our Customer Relationship Management (CRM) training and certification course will equip you with the skills needed to be an excellent customer service manager. You will learn how to identify your customers and their unique needs. You will learn assertive communication, and problem-solving for customers. Asides this, you will how to turn an unhappy customer to your biggest fan. It will be the most effective class with the use of manuals, workbooks, and case studies. It is a brilliant Launchpad into a fulfilling career as a Customer Service Manager. Our certification is well recognized all over the nation. So, it can secure you a position as a Customer Relationship Manager in any organization of your choice.

What Is The Customer Relationship Management Course Syllabus?

  • Who are your customers?
  • Understanding and meeting expectations
  • Meeting Expectations
  • Setting Standards
  • SMART Goals
  • Telephone Techniques
  • Communication Skills
  • Dealing with difficult people
  • Steps to Problem Solving
  • Resolving Conflicts
  • Service PRIDE
  • Acting Assertively
  • Managing stress

Who Should Attend

  • Fresh Graduates seeking to launch their careers in customer service
  • Working professionals who want to start a career in Customer Service
  • Business owners who want to deliver excellent Customer Service
  • Organizations who want to improve the competence of their Customer Service team

Customer Relationship Management Training Location, Dates & Fees

Piston and Fusion offer the Customer Relationship Management Course in Lagos Nigeria. For inquiries or more information on dates and fees for each location, click on the calendar/fee tab or chat with us.

LAGOS – FEE: ₦ 69,000
Weekday: 10th – 13th November 2020 | 4 Days | Tue – Fri | 10am – 4pm
Weekday: N/A

Lagos Venue: 122a Obadina Street, Omole Phase 1 Ikeja Lagos

ABUJA – FEE: ₦ 69,000
Weekday: Contact Us
Weekend: Contact Us

Abuja Venue: 27B Limpopo Street, Maitama, Abuja.

People who enrolled for this course, also enrolled for the following courses

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Section 1: Course Overview

Section 2: What is Customer Service?

Section 3: Who Are Your Customers?

Section 4: Meeting Expectations

Section 5: Presenting Yourself Properly

Section 6: Setting Goals and Targets

Section 7: Standards

Section 8: Communication

Section 9: Telephone Techniques

Section 10: Managing the Talkative Caller

Section 11: Dealing with Difficult Callers

Section 12: Dealing with Challenges

Section 13: Increasing Your Assertiveness

Section 14: Dealing with Difficult People

Section 15: Dealing with Conflict

Section 16: The Problem-Solving Process

Section 17: Pre-Assignment Review

Section 18: Seven Steps to Customer Problem Solving

Section 19: The Recovery Process

Section 20: Eliminating Customer Service Problems

Section 21: Service PRIDE is a Team Effort

Section 21: Service PRIDE is a Team EffortSection 22: Doing Your Part

Section 22: Doing Your Part

Section 23: Dealing with Stress

Section 24: Customer Relationship Management

Section 25: What CRM Is and Who It Serves

Section 26: Checklist for Success

Section 27: Requirement Driven Product Selection

Section 28: Considerations in Tool Selection

Section 29: Strategies for Customer Retention

Section 30: Building the Future

Section 31: Homegrown vs. Application Service Provider

Section 32: The Development Team

Section 33: Evaluating and Reviewing Your Program

The weekend course is for 2 weekends; Saturday and Sunday and 4 days for the weekday class.
The course is only available in Lagos.
There is no prerequisite for taking this course.
What we have available is the classroom training.
The course will cover the following modules; • Who are your customers? • Understanding and meeting expectations • Meeting Expectations • Setting Standards • SMART Goals • Telephone Techniques • Communication Skills • Dealing with difficult people • Steps to Problem Solving • Resolving Conflicts • Service PRIDE • Acting Assertively • Managing stress
The training fee is N69,000.
Yes, you can pay the fees in two to three installments.
Yes, you can get a discount, kindly speak with any of our client’s executives.
Some of the benefits of this course include; • This course can be used as a platform to a career in customer service • Get customer service job in any sector • Learn how to deal with unpleasant and dissatisfied customers. • Improve your relationship with your customers. • Gain essential problem-solving skills • Learn how to make your customers happy and manage unhappy customers • Enhance brand image
This course is suitable for;  Front desk Personnel  Customer Service Rep  Business Owner  Professionals  Digital Marketer  Job Seekers
It is, because Customer Service Personnel are crucial to company’s growth
No, but you will have an assessment after the training.
This course is a skill-based course.
You will be issued a certificate of completion after the training.

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Enrolled: 141 students
Duration: 4 Days
Lectures: 0
Level: Intermediate

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Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed