Customer Relationship Management: Boosting Customer Loyalty and Business Growth

Customer Relationship Management

Joining our Customer Relationship Management (CRM) training and certification course will equip you with the skills needed to be an excellent customer service manager. You will learn how to identify your customers and their unique needs. You will learn assertive communication, and problem-solving for customers. Asides this, you will how to turn an unhappy customer to your biggest fan. It will be the most effective class with the use of manuals, workbooks, and case studies. It is a brilliant Launchpad into a fulfilling career as a Customer Service Manager. Our certification is well recognized all over the nation. So, it can secure you a position as a Customer Relationship Manager in any organization of your choice.

Who Should Attend

  • Experienced individuals who manage customer relationship activities in diverse fields
  • Working professionals seeking to change career, job or industry to customer relationship related field
  • Individuals who meets the requirements and intend on starting a career in customer relationship management
  • Mid to senior-level executives in any sector

What is Customer Service?

  • Who are your customers?
  • Understanding and meeting expectations

SMART Goals

  • Setting Standards
  • Communication
  • Telephone Techniques

Dealing with Difficult People

  • Steps to Problem Solving
  • Resolving Conflicts
  • Service PRIDE
  • Managing stress

Customer Relationship Management

  • What CRM is and Who is serves?
  • Checklist for success
  • Requirement Driven Product Selection
  • Considerations in Tool Selection

Strategies for Customer Retention

  • Building the Future
  • Homegrown vs Application Service Provider
  • The Development Team
  • Evaluation and Reviewing Your Program

Kristy Ejikeme

Ejikeme Kristy is an expert in Customer Relationship, Office and Human Resource Management with several years of experience. She has acquired notable skills in the same field over the years which includes effective communication, customer relations, time & schedule management as well as human relations. These have offered her notable achievements and exposure. Her qualifications include Masters in Public Administration, BSc. In Mass Communication/Media Studies, Certificates in; Customer Relationship Management, Human Resource Management, Data Analysis, and Tax Compliance. She currently serves as a Trainer and Admin/Human Resource Manager with Piston & Fusion.

Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Prospective applicants who do not meet the programme requirement but wants to join the programme should should follow the process detailed below.

Application Process

  1. Start a chat with the online course adviser or complete the application form
  2. Application will be reviewed by programme committee
  3. Application acceptance will be communicated by programme committee
  4. Pay the programme fee after receiving acceptance from the committee
  5. Check your mail for programme schedule and payment confirmation

    Participant’s Experience

    What is included in the Course Programme Pack

    • Practice Manual & Textbook
    • Participants workbook & Exercises
    • Templates for professional practice
    • Local & international case studies
    • Recognized Certification of Completion
    • Branded Personalized programme pack & stationaries
    • Breakfast & Lunch – Buffet Menu
    • 3 Star Accommodation (Optional – Available on Request)

    Kindly note all training materials for the Virtual Online classes will be in electronic formats (PDF & MS Word)

    Customer Relationship Management Course Fees & Dates for  Upcoming Classroom Classes In 2021

    Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

    Programme Information

    Course Objective: The Programme focus is to impart the skills to manage customer relationship processes and the use of customer relationship tools
    Classroom Fee: ₦120,000
    Weekday Date: 13th Apr – 15th Apr 2021 | 3 Days: Tue – Thur | 9am – 4pm
    Weekend Date: Contact Us for Next Schedule
    Location: 122a Obadina Street, Omole Phase 1 Ikeja Lagos
    Virtual Class Fee: ₦100,000 | $300
    Weekday Date: Contact Us for Next Schedule
    Weekend Date: Contact Us for Next Schedule
    Location: Microsoft Teams

    Why Piston & Fusion Ranked Amongst the Best Business Institute In Nigeria?

    • We have over 10 years industry experience
    • Our facilitators are experienced and certified
    • We offer post training career advice and support

    People who enrolled for this course, also enrolled for the following courses

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    Emotional Intelligence Problem Solving & Decision Making

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    Working hours

    Monday 9:30 am - 6.00 pm
    Tuesday 9:30 am - 6.00 pm
    Wednesday 9:30 am - 6.00 pm
    Thursday 9:30 am - 6.00 pm
    Friday 9:30 am - 5.00 pm
    Saturday Closed
    Sunday Closed