Customer Relationship Management

Customer Relationship Management Course Overview

Joining our Customer Relationship Management (CRM) training and certification course will equip you with the skills needed to be an excellent customer service manager. You will learn how to identify your customers and their unique needs. You will learn assertive communication, and problem-solving for customers. Asides this, you will how to turn an unhappy customer to your biggest fan. It will be the most effective class with the use of manuals, workbooks, and case studies. It is a brilliant Launchpad into a fulfilling career as a Customer Service Manager. Our certification is well recognized all over the nation. So, it can secure you a position as a Customer Relationship Manager in any organization of your choice.

What Is The Customer Relationship Management Course Syllabus?

  • Who are your customers?
  • Understanding and meeting expectations
  • Meeting Expectations
  • Setting Standards
  • SMART Goals
  • Telephone Techniques
  • Communication Skills
  • Dealing with difficult people
  • Steps to Problem Solving
  • Resolving Conflicts
  • Service PRIDE
  • Acting Assertively
  • Managing stress

Who Should Attend

  • Fresh Graduates seeking to launch their careers in customer service
  • Working professionals who want to start a career in Customer Service
  • Business owners who want to deliver excellent Customer Service
  • Organizations who want to improve the competence of their Customer Service team

Customer Relationship Management Training Location, Dates & Fees

Piston and Fusion offer the Customer Relationship Management Course in Lagos Nigeria. For inquiries or more information on dates and fees for each location, click on the calendar/fee tab or chat with us.

LAGOS – FEE: ₦ 130,000
Weekday: Contact Us
Weekday: N/A

Lagos Venue: 122a Obadina Street, Omole Phase 1 Ikeja Lagos

ABUJA – FEE: ₦ 130,000
Weekday: Contact Us
Weekend: Contact Us

Abuja Venue: 27B Limpopo Street, Maitama, Abuja.

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Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed