Call Center Training
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Course sections
Section 1
Day 1
1
Verbal communication techniques
2
Who are your customers?
3
Listening skills
4
Asking the right questions and saying no
5
Taking messages and using voice mail effectively
6
Vocal exercises
7
Cold and warm calls including developing a script
Section 2
Day 2
1
Going above and beyond and high impact moments
2
Handling objections and closing the sale
3
Negotiation techniques
4
Tips for challenging callers
5
Phone tag and getting the call back
6
Stress busting
7
Call center trends
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