Master Essential Skills for Excellent Customer Service and Call Center Operations
This Call Center Training course provides comprehensive knowledge and practical skills required to excel in a call center environment, delivering exceptional customer service and resolving inquiries efficiently. It is designed to equip participants with effective communication techniques, problem-solving strategies, professional etiquette, and the ability to navigate call center technologies to enhance customer satisfaction and operational performance. Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. The Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop.
By the end of the Call Center Training course, participants will be able to:
Day 1
Verbal communication techniques
Who are your customers?
Listening skills
Asking the right questions and saying no
Taking messages and using voice mail effectively
Vocal exercises
Cold and warm calls including developing a script
Day 2
Going above and beyond and high impact moments
Handling objections and closing the sale
Negotiation techniques
Tips for challenging callers
Phone tag and getting the call back
Stress busting
Call center trends
Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.
Requirements:
Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.
Client Relationship Manager • Nigeria
BSc in Accounting; HND in Accounting.
Oluwatosin Orekoya is a seasoned professional and Client Relationship Manager at Piston & Fusion Business Academy, with a BSc and HND in Accounting. She brings expertise in CRM tools, customer relationship management, retention, and loyalty processes, developed through her experience at UBA as a Customer Service Executive. Passionate about empowering future leaders, Oluwatosin teaches courses on customer service and relationship management, focusing on helping businesses understand and exceed customer expectations. Her commitment to customer success is rooted in building trust and loyalty through every interaction, and she is dedicated to equipping students with the skills needed to excel in customer service.
Piston and Fusion offer the Call Center Training as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates for classroom and virtual online class.”
Call Center Training Schedule for Lagos, Abuja, & Online
Contact Us
Contact Us
Piston and Fusion offer the Call Center Training as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See fees for classroom and virtual online class.”
Talk to the Career Advisor and join the next schedule.
Are you a corporate client looking to upskill your team?
To register multiple employees for our courses, please fill out this form to request a proposal.
We’ll provide you with a detailed quote, outlining the costs and benefits of your chosen courses. Once approved, we’ll generate an invoice for payment.
Let’s elevate your team's skills together!
https://www.pistonandfusion.org/enrol-now?type=corporate&course=call-center-trainingWe help you decide if this course is a good match for your career. We can also help you plan and develop a career path.
We help you decide if this course is a good match for your career. We can also help you plan and develop a career path.