Call Center Training

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Call Center Training Course Overview 

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. The Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop.

What is the Call Center Training Course Syllabus?

The course syllabus is based on the Call Center Training. The syllabus covers the following knowledge areas:

  • The Importance of Customer Service
  • Telephone Etiquette
  • Mastering Communication Skills
  • Providing Excellence in Phone Service
  • Dealing with Difficult Customers
  • Handling Diversity
  • Call Center Scenarios
  • CRS Technologies
  • Setting Call Center Standards
  • Managing Your Customer Call Center Service Position

What Training Materials/Resources Do I Need For The Course?

The following Call Center training materials and resources will be needed for the course, but it will be provided by Piston & Fusion;

  • Student manuals
  • Training slides
  • Stationary
  • Tea & lunch

How Do I Become A Call Center Expert?

  • Start a chat with our online career adviser to determine the course suitability for your career
  • Enroll for the course and attend the upcoming training for your preferred location
  • Develop a new CV and update your profile with the new skills you have acquired from the course
  • Prospect for employment opportunities for Call Center Professionals

How much & How Long Is The Call Center Training Course?

Piston and Fusion offer the Call Center Course in Nigeria in our study centres in Lagos, Abuja and Port Harcourt. For information on dates and fees see below or chat with us.

LAGOS – FEE: ₦ 130,000
Weekday: Contact Us
Weekend: Contact Us

Lagos Venue: 122a Obadina Street, Omole Phase 1 Ikeja Lagos

ABUJA – FEE: ₦ 130,000
Weekday: Contact Us
Weekend: Contact Us

Abuja Venue: 27B Limpopo Street, Maitama, Abuja.

Port Harcourt – FEE: ₦ 130,000
Weekday: Contact Us
Weekend: Contact Us

PH Venue: Oceanville Estate, 55 King Perekule Street GRA Phase II, PH

People who enrolled for this course, also enrolled for the following courses

Customer Relationship Management Emotional Intelligence
Goal Setting Stress Management

Day 1

Verbal communication techniques
Who are your customers?
Listening skills
Asking the right questions and saying no
Taking messages and using voice mail effectively
Vocal exercises
Cold and warm calls including developing a script

Day 2

Going above and beyond and high impact moments
Handling objections and closing the sale
Negotiation techniques
Tips for challenging callers
Phone tag and getting the call back
Stress busting
Call center trends