Category:

Corporate Programmes, Sales Professionals Courses

Description
Curriculum

Telemarketing

Telemarketing Course Overview

Selling is a skill area in which you never stop learning. Virtually everybody in sales today sells over the phone at least part of the time, but is it time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance and sometimes replace other means of marketing and selling, and it can dramatically increase your sales success. This Telemarketing workshop will help develop your communication, persuasion and negotiation skills so that every sales call is personalized to each prospect and each situation.

Who Should Attend

Experienced individuals who manage telemarketing activities in diverse fields
Working professionals seeking to change career, job or industry to telemarketing related field
Individuals who meets the requirements and intend on starting a career in sales
Mid to senior-level executives in any sector

Programme Outline

Introduction to Telemarketing

What is Telemarketing and Its Benefits?
The Telemarketing Landscape in Today’s Business Environment
Setting SMART Goals for Telemarketing Campaigns
Ethical Considerations and Telemarketing Regulations

Prospecting and Lead Generation

Identifying Ideal Customer Profiles (ICPs)
Building Targeted Prospect Lists
Utilizing Various Lead Generation Techniques (Online Databases, Referrals, Industry Events)
Qualifying Leads and Prioritization Strategies

Mastering Telephone Communication

Overcoming Call Anxiety and Building Confidence
Effective Call Opening Techniques and Greetings
Active Listening Skills and Building Rapport
Professional Telephone Etiquette and Phone Presence

Developing Telemarketing Scripts and Presentations

Introduction to Telemarketing Script Writing
Crafting Engaging and Informative Sales Pitches
Highlighting Value Propositions and Benefits
Adapting Scripts to Different Customer Situations
Practice Calls and Role-playing Exercises

Handling Objections and Closing the Sale

Identifying Common Telemarketing Objections
Utilizing Objection Handling Techniques (The Listen-Acknowledge-Respond-Solution (LARS)
Method)
Building Value and Overcoming Resistance
Effective Closing Techniques for Appointments and Sales

Follow-up and Relationship Building

Importance of follow-up in telemarketing and sales
Building long-term relationships with prospects and customers
Leveraging CRM systems and tools for effective follow-up

Personalized Telemarketing Plan (Project)

Assessing current telemarketing practices and identifying areas for improvement
Creating a personalized telemarketing plan for achieving sales targets
Setting goals, objectives, and timelines for implementation

Facilitators

Adeola Badmus

I am Adeola, my 15-year professional career has spanned several roles, organizations, and sectors. I served as a project manager in IntroIT Consulting, Head of Institute / Chief Operating Officer for the Institute for Advance e-Studies, I currently hold the position as the senior project consultant & marketing director for Piston & Fusion. My qualification includes MSc. In Marketing, BSc. In Business Administration, Digital Marketing, Data Analytics, PMP, PRINCE 2, NEBOSH, Level 3 Award in Education & Training. I have been privileged to attend some of the best institutions globally, University of Lagos, Lagos Business School, and University of Liverpool (UK). I am a member of AMA, PMI & IOSH. I have trained over 4000+ professionals in marketing, branding, project management, data analytics and other business related programmes.

Enrollment Criteria

Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Prospective applicants who do not meet the programme requirement but wants to join the programme should should follow the process detailed below.

Application Process

Start a chat with the online course adviser or complete the application form
Application will be reviewed by programme committee
Application acceptance will be communicated by programme committee
Pay the programme fee after receiving acceptance from the committee
Check your mail for programme schedule and payment confirmation

Enroll Now

Amount Paid

Payment Date (MM/DD/YY)

Preferred Training Location

Course of Interest

Preferred Training Batch

Plan

Participant’s Experience

What is included in the Course Programme Pack

Practice Manual & Textbook
Participants workbook & Exercises
Templates for professional practice
Local & international case studies
Recognized Certification of Completion
Branded Personalized programme pack & stationaries
Breakfast & Lunch
3 Star Accommodation (Optional – Available on Request)

Kindly note all training materials for the Virtual Online classes will be in electronic formats (PDF & MS Word)

Telemarketing Course Fees & Dates for Upcoming Classroom Classes In 2024

Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

Programme Information

Course Objective:	The Programme focus is to impart the skills to manage telemarketing processes and use of telemarketing tools
Classroom	Fee: ₦130,000
Weekday Date:	Contact Us For Next Schedule
Weekend Date:	Contact Us For Next Schedule
Location:	122a Obadina Street, Omole Phase 1 Ikeja Lagos

Virtual Class	Fee: ₦100,000 \| $160
Weekday Date:	Contact Us For Next Schedule
Weekend Date:	Contact Us For Next Schedule
Location:	Microsoft Teams \| Zoom

Anthony Ani

“Relocating to Canada was the most challenging decision I and my family had to make, the uncertainties of a new country. I was determined that I won't risk everything to start earning minimum wage. I took my PMP training with Piston & Fusion, earned my certification at the first attempt, and to be honest it has elevated my career trajectory”

Gabriel Eluke (Human Resources/Admin) | Netcom Africa Limited

"I became a professional Human Resource personnel after my training with piston and Fusion. It brought a great turn around to my career and remains one of the best decisions I ever took. "

Okhueleigbe Usifo (Construction safety officer/ OFA) | Beedie Construction Canada

"The firm I worked with in Abuja had not paid salaries for 5 months, I decided to leave the country, and left for Dubai. I applied for a safety officer vacancy, out of 15 applicants I was the only person that was selected with HSE level 1, 2 and 3 certificate. I thought getting a job here would be difficult but my certificate helped me."

Uju Edinbus | Perform Group (Goal.com)

"I wanted to change my job, I needed something to give me the advantage to switch jobs. My friend advised I take a digital marketing course, after the training I started prospecting jobs, I got a call for my first interview, at the interview I was grilled extensively on my credentials, thanks to my digital marketing knowledge I got what I will describe as my dream job."

Mojisola Mosuro PMP | ExxonMobil

“As a fresh graduate I knew getting a good job would be a challenge. I researched online for a professional course to boost my CV, and I found P&F Project Management course. I completed the course. I have since changed jobs 3 times. Project Management. was the best Decision I made.”

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Why Piston & Fusion Ranked Amongst the Best Business Institute In Nigeria?

We have trained 6000+ professionals
We have over 10 years industry experience
Our facilitators are experienced and certified
We offer post training career advice and support

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