Front Desk Operations Course

Front Desk Operations Course Overview

The Front Desk Operations Course is designed to equip participants with the essential skills and knowledge required to excel in front desk and receptionist roles. They teach fundamental as well as advanced principles guiding front desk operations. Whether you are a newcomer to the field or seeking to enhance your existing skills, this course will cover a range of topics essential for effective front desk operations. The training would employ hands-on exercises, case studies, and industry examples. At the end of the training, participants will leave with a deep understanding of their role, enhanced communication skills, and the ability to manage diverse situations effectively, making them valuable assets in any front-facing professional setting.

Who Should Attend

  • Individuals aspiring to become Front Desk professionals
  • Professionals in the Hospitality industry in charge of front desk operations.
  • Job-seekers looking to start a career as a customer service representative
  • Managers and senior-level executives in the hospitality industry

Introduction to Front Desk Operations

  • Definition and Importance of Front Desk Operations
  • Roles and Responsibilities of Front Desk Professionals
  • Industries that Require Front Desk Services

Communication Skills for Front Desk Professionals

  • Verbal and Non-verbal Communication
  • Phone Etiquette and Handling In-Person Inquiries
  • Professional Email Communication

Customer Service Excellence

  • Understanding Customer Needs and Expectations
  • Building Positive Relationships with Clients
  • Dealing with Challenging Situations and Difficult Customers

Time Management and Organization

  • Prioritizing Tasks and Managing Workload
  • Scheduling and Appointment Handling
  • Effective Record-Keeping

Technology Tools for Front Desk Efficiency

  • Introduction to Front Desk Software
  • Managing Reservations and Bookings
  • Data Security and Confidentiality

Handling Difficult Situations and Security Procedures

  • Conflict Resolution Strategies
  • Emergency Response and Evacuation Procedures
  • Front Desk Security Protocols

Implementing Guest Experiences

  • Designing physical and digital touchpoints
  • Creating immersive experiences
  • Personalization and customization
  • Evaluating guest experience effectiveness

Adeola Badmus

I am Adeola, my 15-year professional career has spanned several roles, organizations, and sectors. I served as a project manager in IntroIT Consulting, Head of Institute / Chief Operating Officer for the Institute for Advance e-Studies, I currently hold the position as the senior project consultant & marketing director for Piston & Fusion. My qualification includes MSc. In Marketing, BSc. In Business Administration, Digital Marketing, PMP, PRINCE 2, NEBOSH, Level 3 Award in Education & Training. I have been privileged to attend some of the best institutions globally, the University of Lagos, Lagos Business School, and the University of Liverpool (UK). I am a member of AMA, PMI & IOSH. I have trained over 4000+ professionals in marketing, branding, project management, data analytics, and other business-related programs.

Participants enrolling for this programme will be required to have minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Prospective applicants who do not meet the programme requirement but wants to join the programme should should follow the process detailed below.

Application Process

  1. Start a chat with the online course adviser or complete the application form
  2. Application will be reviewed by programme committee
  3. Application acceptance will be communicated by programme committee
  4. Pay the programme fee after receiving acceptance from the committee
  5. Check your mail for programme schedule and payment confirmation

    Participant’s Experience

    What is included in the Course Programme Pack

    • Practice Manual & Textbook
    • Participants workbook & Exercises
    • Templates for professional practice
    • Local & international case studies
    • Recognized Certification of Completion
    • Branded Personalized programme pack & stationaries
    • Breakfast & Lunch
    • 3 Star Accommodation (Optional – Available on Request)

    Kindly note all training materials for the Virtual Online classes will be in electronic formats (PDF & MS Word)

    Front Desk Operations Course Fees & Dates for Upcoming Classroom & Virtual Online In 2024

    Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

    Front Desk Operations Programme
    Course Objective: The Programme’s focus is to help participants excel in their front desk and receptionist roles.
    Weekday Date: Contact Us
    Weekend Date: Contact Us
    Location: 122a Obadina Street, Omole Phase 1 Ikeja Lagos
    Virtual Class Fee: ₦100,000 | $160
    Weekday Date: Contact Us
    Weekend Date: Contact Us
    Location: Microsoft Teams | Zoom

    Why Piston & Fusion Is Ranked Amongst the Best Business Institute In Nigeria

    • We have trained 6000+ professionals
    • We have over 10 years industry experience
    • Our facilitators are experienced and certified
    • We offer post training career advice and support

    People who enrolled for this course, also enrolled for the following courses

    Hospitality Management Studies
    Food Safety and Hygiene in the Catering Industry
    Event Managment Fleet Management

    All You Need to Know About Front Desk Operations

    What Is The Role of A Front Desk Professional?

    A front desk professional serves as the first point of contact for visitors, clients, or customers. Their role includes greeting and assisting individuals, managing inquiries, handling reservations, and providing general administrative support.

    What Skills Are Essential For A Successful Front Desk Professional?

    Skills essential for a receptionist role include excellent communication, both verbal and written, customer service, organization, time management, and the ability to handle challenging situations with professionalism.