Category:

Hospitality & Restaurant Courses, Front Desk Operation Courses

Description
Curriculum

Front Desk Operations Course

Front Desk Operations Course Overview

The Front Desk Operations Course is designed to equip participants with the essential skills and knowledge required to excel in front desk and receptionist roles. They teach fundamental as well as advanced principles guiding front desk operations. Whether you are a newcomer to the field or seeking to enhance your existing skills, this course will cover a range of topics essential for effective front desk operations. The training would employ hands-on exercises, case studies, and industry examples. At the end of the training, participants will leave with a deep understanding of their role, enhanced communication skills, and the ability to manage diverse situations effectively, making them valuable assets in any front-facing professional setting.

Who Should Attend

Individuals aspiring to become Front Desk professionals
Professionals in the Hospitality industry in charge of front desk operations.
Job-seekers looking to start a career as a customer service representative
Managers and senior-level executives in the hospitality industry

Programme Outline

Introduction to Front Desk Operations

Definition and Importance of Front Desk Operations
Roles and Responsibilities of Front Desk Professionals
Industries that Require Front Desk Services

Communication Skills for Front Desk Professionals

Verbal and Non-verbal Communication
Phone Etiquette and Handling In-Person Inquiries
Professional Email Communication

Customer Service Excellence

Understanding Customer Needs and Expectations
Building Positive Relationships with Clients
Dealing with Challenging Situations and Difficult Customers

Time Management and Organization

Prioritizing Tasks and Managing Workload
Scheduling and Appointment Handling
Effective Record-Keeping

Technology Tools for Front Desk Efficiency

Introduction to Front Desk Software
Managing Reservations and Bookings
Data Security and Confidentiality

Handling Difficult Situations and Security Procedures

Conflict Resolution Strategies
Emergency Response and Evacuation Procedures
Front Desk Security Protocols

Implementing Guest Experiences

Designing physical and digital touchpoints
Creating immersive experiences
Personalization and customization
Evaluating guest experience effectiveness

Facilitators

Adeola Badmus

I am Adeola, my 15-year professional career has spanned several roles, organizations, and sectors. I served as a project manager in IntroIT Consulting, Head of Institute / Chief Operating Officer for the Institute for Advance e-Studies, I currently hold the position as the senior project consultant & marketing director for Piston & Fusion. My qualification includes MSc. In Marketing, BSc. In Business Administration, Digital Marketing, PMP, PRINCE 2, NEBOSH, Level 3 Award in Education & Training. I have been privileged to attend some of the best institutions globally, the University of Lagos, Lagos Business School, and the University of Liverpool (UK). I am a member of AMA, PMI & IOSH. I have trained over 4000+ professionals in marketing, branding, project management, data analytics, and other business-related programs.

Enrollment Criteria

Participants enrolling for this programme will be required to have minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Prospective applicants who do not meet the programme requirement but wants to join the programme should should follow the process detailed below.

Application Process

Start a chat with the online course adviser or complete the application form
Application will be reviewed by programme committee
Application acceptance will be communicated by programme committee
Pay the programme fee after receiving acceptance from the committee
Check your mail for programme schedule and payment confirmation

Enroll Now

Amount Paid

Payment Date (MM/DD/YY)

Preferred Training Location

Course of Interest

Preferred Training Batch

Plan

Participant’s Experience

What is included in the Course Programme Pack

Practice Manual & Textbook
Participants workbook & Exercises
Templates for professional practice
Local & international case studies
Recognized Certification of Completion
Branded Personalized programme pack & stationaries
Breakfast & Lunch
3 Star Accommodation (Optional – Available on Request)

Kindly note all training materials for the Virtual Online classes will be in electronic formats (PDF & MS Word)

Front Desk Operations Course Fees & Dates for Upcoming Classroom & Virtual Online In 2024

Piston and Fusion offer the Course as Classroom in Lagos and Virtual Online Class in other states in Nigeria. See dates and fees for classroom and virtual online class.

Front Desk Operations Programme
Course Objective:	The Programme’s focus is to help participants excel in their front desk and receptionist roles.

Classroom
Weekday Date:	Contact Us
Weekend Date:	Contact Us
Location:	122a Obadina Street, Omole Phase 1 Ikeja Lagos

Virtual Class	Fee: ₦100,000 \| $160
Weekday Date:	Contact Us
Weekend Date:	Contact Us
Location:	Microsoft Teams \| Zoom

Anthony Ani

“Relocating to Canada was the most challenging decision I and my family had to make, the uncertainties of a new country. I was determined that I won't risk everything to start earning minimum wage. I took my PMP training with Piston & Fusion, earned my certification at the first attempt, and to be honest it has elevated my career trajectory”

Gabriel Eluke (Human Resources/Admin) | Netcom Africa Limited

"I became a professional Human Resource personnel after my training with piston and Fusion. It brought a great turn around to my career and remains one of the best decisions I ever took. "

Okhueleigbe Usifo (Construction safety officer/ OFA) | Beedie Construction Canada

"The firm I worked with in Abuja had not paid salaries for 5 months, I decided to leave the country, and left for Dubai. I applied for a safety officer vacancy, out of 15 applicants I was the only person that was selected with HSE level 1, 2 and 3 certificate. I thought getting a job here would be difficult but my certificate helped me."

Uju Edinbus | Perform Group (Goal.com)

"I wanted to change my job, I needed something to give me the advantage to switch jobs. My friend advised I take a digital marketing course, after the training I started prospecting jobs, I got a call for my first interview, at the interview I was grilled extensively on my credentials, thanks to my digital marketing knowledge I got what I will describe as my dream job."

Mojisola Mosuro PMP | ExxonMobil

“As a fresh graduate I knew getting a good job would be a challenge. I researched online for a professional course to boost my CV, and I found P&F Project Management course. I completed the course. I have since changed jobs 3 times. Project Management. was the best Decision I made.”

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Why Piston & Fusion Is Ranked Amongst the Best Business Institute In Nigeria

We have trained 6000+ professionals
We have over 10 years industry experience
Our facilitators are experienced and certified
We offer post training career advice and support

People who enrolled for this course, also enrolled for the following courses

Hospitality Management Studies	Food Safety and Hygiene in the Catering Industry
Event Managment	Fleet Management

All You Need to Know About Front Desk Operations

What Is The Role of A Front Desk Professional?

A front desk professional serves as the first point of contact for visitors, clients, or customers. Their role includes greeting and assisting individuals, managing inquiries, handling reservations, and providing general administrative support.

What Skills Are Essential For A Successful Front Desk Professional?

Skills essential for a receptionist role include excellent communication, both verbal and written, customer service, organization, time management, and the ability to handle challenging situations with professionalism.