Piston & Fusion
Facilitation Skills
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Course sections

Section 1
Day 1
1
Course Overview
2
Definitions
3
What is a Facilitator?
4
Types of Groups
5
Content and Process
6
Group Norms
7
Types of Thinking
Section 2
Day 2
1
Controversial Issues
2
Listening Skills
3
Asking Questions
4
Non-Verbal Messages
5
Listening for Common Ground
6
Common Facilitation Techniques
7
Effective Feedback
8
Facilitating an Open Discussion
Section 3
1
Managing Divergent Perspectives
2
The Language of Facilitation
3
Case Study: City Council
4
Agendas
5
Dealing with Difficult Dynamics
6
Interventions
7
Sustainable Agreements
8
Stages of Team Development
9
Analysis Tools

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