As digital marketing evolves, professionals must adopt advanced strategies to stay ahead in an increasingly competitive landscape. This course provides deep insights into data-driven marketing, omnichannel strategy development, audience segmentation, and ROI optimization. Participants will learn to integrate digital tools, automation, and analytics to create high-performing campaigns and sustainable growth strategies.

By the end of the course, participants will be able to:

• Develop and implement advanced digital marketing strategies
• Utilize data analytics and AI for campaign optimization
• Master omnichannel marketing and customer journey mapping
• Enhance audience segmentation and personalization techniques
• Optimize conversion rates and marketing ROI
• Automate and scale digital marketing efforts effectively
• Develop high-impact content and social media strategies
• Stay ahead with emerging trends and digital innovations

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. A Prior experience in digital marketing is recommended, Participants should have basic knowledge of online advertising platforms and analytics tools, Applicants must complete enrollment at least 2 weeks before the course start date. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Digital marketing managers and strategists seeking advanced skills
• Business owners and entrepreneurs aiming to scale online marketing efforts
• Marketing professionals transitioning into digital leadership roles
• Performance marketers, growth hackers, and analytics specialists
• Content marketers and social media managers looking to refine their strategy

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

The Advanced Operational Risk Management course, offered by Piston and Fusion Business Academy, is designed for senior executives eager to elevate their risk management expertise. Learn actionable strategies from industry leaders to mitigate risks, enhance operational resilience, and drive long-term success. Gain real-world insights and tools to tackle complex challenges and make informed decisions. Over 90% of past participants have commended the course for its practical approach and immediate impact on their leadership skills. Apply proven methodologies to strengthen your leadership in today’s fast-paced business environment. Enroll today to position yourself at the forefront of operational risk management.

By the end of the course, participants will be able to:

• Assess and manage operational risks effectively, enhancing organizational resilience and minimizing vulnerabilities.

• Develop and implement risk mitigation strategies to safeguard critical business operations and reduce disruptions.

• Leverage data-driven insights to identify potential risks and proactively address emerging challenges.

• Enhance decision-making under pressure, applying proven risk management frameworks to drive operational success.

• Foster a risk-aware culture, aligning teams and departments toward collective risk mitigation goals.

• Lead organizational change in risk management practices, ensuring continuous improvement and alignment with business objectives.

Participants enrolling in this programme must have a minimum of 5 years of professional leadership experience, including significant involvement in strategic decision-making, operations, or change management. Participants who meet the programme requirements should pay the course fee and complete the enrollment form 2 weeks before the programme start date.

Requirements:

• Senior executives, C-suite leaders, and high-level managers who are eager to enhance their strategic operations capabilities.

• CEOs, COOs, and other C-suite executives

• Senior managers overseeing operations, strategy, or change initiatives

• Leaders looking to innovate and lead their organizations through complex challenges

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

The Project managers course will employ a hands-on approach which will include tools and professional templates to aid practicing project managers in diverse fields. At the end of the course participants will acquire skills, tools and techniques to initiate and complete a capstone project. The Project managers course is developed from the PMI standard and will increase participants' earning potentials and job profile as an expert in project management.

By the end of the course, participants will be able to:

• Develop a project plan that includes scope, schedule, budget, resources, and communication plans.

• Identify and assess project risks, and develop plans to mitigate them.

• Effectively manage project stakeholders, including identifying their needs and expectations, and developing strategies to communicate with them.

• Monitor and control project performance, and make adjustments as needed.

• Lead and motivate project teams to achieve project goals.

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Experienced individuals who manage projects and programs in diverse fields

• Working professionals seeking to change career, job or industry to project related field

• Job seekers looking to kick off a career in Project Management

• Mid- to senior-level executives in construction, oil and gas, government, development sector & ICT

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

The Advanced Strategic Operations for Senior Executives course equips senior leaders with the skills to drive growth, optimize operations, and lead transformational change. Designed for high-level decision-makers, this program blends industry expertise with actionable strategies to enhance operational efficiency and create lasting value. Led by seasoned professionals, this course has received rave reviews from executives who have successfully implemented its strategies to improve performance and drive change. With proven results and real-world applications, you’ll gain insights directly from leaders who’ve shaped industries. Enroll now to unlock your full executive potential and lead with confidence in 2025.

By the end of the course, participants will be able to:

• Develop and implement high-level strategic operations plans to drive sustainable growth and long-term success.

• Optimize business processes to improve efficiency, reduce costs, and enhance overall organizational performance.

• Lead and manage transformational change within their organizations by applying best practices in strategic operations.

• Evaluate and mitigate risks in complex operational environments, ensuring business continuity and resilience.

• Align operational strategies with organizational goals to enhance decision-making and maximize value creation.

• Foster a culture of innovation and continuous improvement across departments and teams.

• Leverage data-driven insights and advanced tools to measure, track, and refine operational effectiveness.

Participants enrolling in this programme must have a minimum of 5 years of professional leadership experience, including significant involvement in strategic decision-making, operations, or change management. Participants who meet the programme requirements should pay the course fee and complete the enrollment form 2 weeks before the programme start date.

Requirements:

• Senior executives, C-suite leaders, and high-level managers who are eager to enhance their strategic operations capabilities.

• CEOs, COOs, and other C-suite executives

• Senior managers overseeing operations, strategy, or change initiatives

• Leaders looking to innovate and lead their organizations through complex challenges

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

The B2B Sales & Business Development is about selling products and services to businesses. To be successful in sales, you must learn to build long term relationships, and solve problems for your potential customers. This course will equip you with the skills to generate qualified business leads, give great presentations, write winning proposals, and close more sales.

By the end of the course, participants will be able to:

• Explore the fundamentals of sales, including the sales process, prospecting, and qualification.

• Effectively build and manage professional relationships with potential customers (decision-makers).

• Drive outcome-based meetings by understanding customer needs and tailoring presentations accordingly.

• Deliver powerful pitches and presentations that resonate with B2B buyers.

• Evaluate competitive landscapes, time management strategies, and buyer personas to inform sales strategies.

• Apply techniques for selling to the modern customer in the digital era, including leveraging social media and content marketing.

• Understand the different stages of the B2B buying cycle and how to identify where a prospect is in the journey.

• Develop effective objection handling skills to address customer concerns and build confidence in your product or service.

• Close deals by delivering powerful presentations, negotiating effectively, and securing verbal commitments.

Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Experienced individuals who manage B2B sales activities in diverse fields

• Working professionals seeking to change career, job or industry to sales related field

• Individuals who meets the requirements and intend on starting a career in sales

• Mid to senior-level executives in any sector

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

The Bid and Tender Management course has been designed for anyone currently saddled with the responsibilities of business development, this course will help you in bid and tender writing and drafting proposals for contracts and project funding. The course will cover proven techniques used for writing bids, tenders, and proposals that win business. Those who are new to bid writing will learn how to build the confidence to start producing successful bids.

By the end of the course, participants will be able to:

• Understand the tendering process and the role of various stakeholders involved.

• Develop effective tender strategies to increase the chances of winning bids.

• Conduct thorough tender evaluation to identify the most suitable suppliers or contractors.

• Negotiate favorable terms and conditions with suppliers or contractors.

• Manage the contract award process and ensure compliance with procurement regulations.

• Monitor contract performance and address any issues or disputes that may arise.

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Experienced individuals who manage tender and bid activities in diverse fields

• Working professionals seeking to change career, job, or industry to tender and bid-related field

• Individuals who meet the requirements and intend on becoming tender and bidding experts

• Mid to senior-level executives in any sector

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

A strong brand identity is essential for business success, helping organizations stand out and connect with their target audience. This course provides participants with the skills and knowledge to design and develop key brand elements, including logos, typography, color palettes, brand voice, and messaging. Attendees will learn how to create a cohesive brand system that enhances recognition, trust, and customer loyalty.

By the end of the course, participants will be able to:

• Understand the fundamental elements of brand identity
• Design key brand elements, including logos, typography, and color schemes
• Develop a cohesive brand messaging and tone of voice
• Align brand elements with business goals and target audience needs
• Implement branding across multiple platforms consistently
• Build brand guidelines for consistency in visual and verbal identity
• Apply branding psychology to enhance customer perception and loyalty

Participants enrolling for this programme will be required to have a basic understanding of branding and marketing principles. No prior design experience is required, but familiarity with creative tools is an advantage. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Branding and marketing professionals
• Graphic designers and creative professionals
• Business owners and entrepreneurs developing their brand identity
• Product managers and communication strategists
• Anyone involved in brand strategy, advertising, or corporate identity

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Corporate brand is the vehicle that propels your product or service into your customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up to. The Corporate Branding course will get you started on the road to creating a perfect brand.

By the end of the course, participants will be able to:

• Define the core concepts of branding and brand identity.

• Understand the importance of brand strategy and brand positioning.

• Develop a strong brand message and brand voice.

• Design a cohesive visual identity for your brand.

• Implement effective brand marketing strategies.

• Measure and evaluate brand performance.

• Learn how to manage brand reputation in a crisis.

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Mid- to senior-level executives who manage marketing and branding activities in diverse sectors

• Working professionals seeking to change career, job or industry to brand management

• Individuals who meets the programme requirements and intend on becoming brand management expert

• Entrepreneurs & CEO’s who wants to develop their brand

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

By the end of the course, participants will be able to:

• Discover the importance of building relationships in sales

• Understand how strong relationships can benefit both you and your customers

• Learn communication techniques to build and strengthen your network

• Identify the key elements of strong working relationships

• Develop your interpersonal skills to connect with customers on a deeper level

• Apply proven techniques to build trust and rapport with potential buyers

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date

Requirements:

• Individuals looking to learn how to sell and build relationships

• Job-seekers looking to start a professional career in sales

• Sales professionals looking to build better relationships and increase their sales funnels

• Managers and senior-level executives in sales

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

The Business Analysis course has been designed for those aspiring to start a career as a Business Analyst and professionals preparing for the Certified Business Analysis Professional (CBAP) certification examination. The course will help participants build Business Analysis skills needed for the profession.

By the end of the Business Analysis course, participants will be able to:

• Identify business needs and translate them into actionable requirements.

• Apply various analysis techniques to understand business problems.

• Develop solutions and document them clearly for stakeholders.

• Effectively communicate with technical and non-technical audiences.

• Demonstrate knowledge of best practices in business analysis.

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Experienced individuals who manage business analysis activities in diverse fields

• Working professionals seeking to change career, job or industry to business analysis related field

• Individuals who meets the requirements and intend on becoming CBAP certified

• Mid to senior-level executives in any sector

Prospective applicants who do not meet the programme requirement but want to join the programme should contact the career advisor.

For those who must communicate as part of their job, being able to communicate effectively is a real career boost. Learn how to capture your thoughts in words and on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct.

We can think about communication either as a process or as a product, the finished piece of information. If we can think of it as a process, then by changing the way we go about communicating, we can change the finished product. While participants will still be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there. This two-day workshop will concentrate on the nitty-gritty details that business communicators have to contend with, and give them some practical advice on making the job less difficult. They will also have the opportunity to discuss their communication problems and share solutions with others in the workshop.

By the end of the Business Communication Course, participants will be able to:

• Communicate effectively in both written and oral forms, adapting their communication style to different audiences and situations.

• Develop strong interpersonal communication skills to build relationships, resolve conflicts, and collaborate effectively with colleagues.

• Write clear, concise, and persuasive business documents such as emails, memos, reports, and presentations.

• Deliver effective presentations that engage audiences, convey key messages, and inspire action.

• Understand and apply nonverbal communication to enhance their message and build rapport with others.

• Manage communication challenges and overcome barriers to effective

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirement:

• Business professionals who want to improve their communication skills.

• Managers and employees interested in enhancing their communication abilities for personal or professional growth.

• Individuals interested in learning how to write clear, concise, and persuasive messages.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This training will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. The Business Ethics course will also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.

By the end of the training, participants will be able to:

• Define and explain the core concepts of business ethics and their role in organizational decision-making.

• Identify and analyze ethical dilemmas that may arise in business situations.

• Apply various ethical frameworks to analyze and make ethical decisions.

• Understand the importance of corporate social responsibility (CSR) and its impact on business ethics.

• Develop a personal code of ethics to guide their professional behavior.

• Communicate ethical concerns effectively within an organization.

• Recognize and address unethical behavior in the workplace.

Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requriments:

• Business professionals of all levels who want to improve their ethical decision-making skills in the workplace.

• Students pursuing business degrees or related fields who want to gain a strong foundation in ethical principles.

• Individuals interested in understanding how ethical considerations impact various business functions.

• Working professionals who wants to navigate the complexities of modern business with integrity and social responsibility.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

If you have ever had an awkward moment where:

• You aren’t sure which fork to use,

• Don’t know which side plate is yours,

• You have ever had to make small talk with a Very Important Person and been lost for words…

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This Business Etiquette training will help you handle most of those socially difficult moments.

By the end of the training, participants will be able to:

• Demonstrate a professional demeanor in various business settings, both online and in person.

• Practice effective communication skills for clear and professional interactions.

• Apply proper business etiquette for greetings, introductions, and networking.

• Navigate business meals with confidence by understanding proper dining etiquette.

• Project a professional image through appropriate business attire and mindful use of technology.

• Develop cultural awareness to understand and adapt to diverse business environments.

• Handle challenging situations such as receiving criticism or giving feedback with grace and professionalism.

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Business professionals who want to improve their communication skills and overall professional presence.

• Individuals interested in developing strong interpersonal skills for networking and building relationships.

• Entrepreneurs, Business owners, seeking to navigate various business settings with confidence and cultural awareness.

• Working professionals who want to make a positive first impression and enhance their career prospects.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Business Leadership course is designed for supervisors and managers. The Business Leadership training will focus on the tools for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself. The Business Leadership course will employ the use of cases and templates to simulate on the job situations.

By the end of the training, participants will be able to:

• Lead and motivate a team to achieve organizational goals.

• Develop effective communication skills.

• Delegate tasks effectively.

• Manage conflict constructively.

• Make strategic decisions.

• Develop a coaching mindset.

• Motivate and inspire team members.

• Handle challenging situations with composure and critical thinking

Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Experienced individuals who manage business leadership activities in diverse fields

• Working professionals seeking to change career, job or industry to business related field

• Individuals who meets the requirements and intend on starting a career in business leadership

• Mid to senior-level executives in any sector

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

This Business Plan Writing course is a two-day course designed for business owners and entrepreneurs who are ready to create a business plan. It covers all the essential steps in writing a business plan, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. After the course, participants will be prepared to write their own business plan independently.

By the end of the Business Communication Course, participants will be able to:

• Communicate effectively in both written and oral forms, adapting their communication style to different audiences and situations.

• Develop strong interpersonal communication skills to build relationships, resolve conflicts, and collaborate effectively with colleagues.

• Write clear, concise, and persuasive business documents such as emails, memos, reports, and presentations.

• Deliver effective presentations that engage audiences, convey key messages, and inspire action.

• Understand and apply nonverbal communication to enhance their message and build rapport with others.

• Manage communication challenges and overcome barriers to effective communication.

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirement:

• Business owners and entrepreneurs who are ready to create a business plan.

• Individuals interested in learning how to develop a roadmap for their business.

• New entrepreneurs seeking to secure funding for their business idea.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Business Process Management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

The Business Process Management course will introduce you to business process management. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.

By the end of the course, participants will be able to:

• Understand the fundamentals of business process management (BPM) and its role in organizational efficiency and effectiveness.

• Identify and document business processes.

• Apply process modeling techniques to map and analyze business processes.

• Use process analysis tools to identify areas for improvement.

• Develop and implement strategies for process improvement using methodologies like Lean Six Sigma.

• Leverage technology to automate and optimize business processes.

• Monitor and measure process performance using key performance indicators (KPIs).
• Continuously improve business processes through ongoing monitoring and feedback.
• Communicate effectively about business processes to stakeholders.

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Experienced business professionals looking to improve their business process management skills.

• Business owners who want to gain a better understanding of their business processes and identify areas for improvement.

• Mid to senior-level executives in any sector

• Entrepreneurs and CEOs who are keen on developing a robust understanding of business process management to safeguard their businesses and enhance strategic decision-making processes.

• Working professionals who are seeking to transition their careers, jobs, or industries to specialize in business process management.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

The Business Strategy & Planning for Managers course is designed for top-level managers across diverse industries. The course takes a hands-on approach, incorporating case studies, simulations, and real-world examples to bridge the gap between theory and practical application. By the end of the course, participants will be equipped with the necessary knowledge and skills to develop and implement effective business strategies, create competitive advantages, and drive organizational growth.

By the end of the Business Strategy & Planning for Managers course, participants will be able to:

• Understand the principles of strategic management and planning
• Analyze external and internal factors influencing business strategy
• Develop competitive strategies for sustainable growth
• Make informed strategic decisions using various frameworks
• Effectively implement and monitor strategic plans
• Lead and communicate strategy across teams and stakeholders

This course is open to senior managers, business owners, and professionals involved in business strategy, corporate planning, and decision-making processes.

Requirements:

• Senior managers and executives looking to refine their strategic thinking
• Business owners and entrepreneurs who need a structured approach to strategy
• Functional managers transitioning into leadership roles
• Professionals involved in corporate planning and business development

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. The Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop.

By the end of the course, the participants will be able to:

• Describe the importance of customer service and explain how it relates to the overall success of the business.

• Define and demonstrate professional telephone etiquette, including proper greetings, active listening, and clear communication.

• Apply effective communication skills to build rapport with callers, understand their needs, and provide helpful and courteous service.

• Utilize effective questioning and problem-solving techniques to identify and resolve customer issues efficiently.

• Manage call flow effectively, including placing callers on hold, transferring calls when necessary, and documenting conversations accurately.

• Deal with difficult calls and upset customers in a professional and empathetic manner, de-escalating situations and working towards positive resolutions.

• Apply relevant call center technologies and customer relationship management (CRM) systems to enhance efficiency and customer service.

• Uphold company policies and procedures while providing excellent customer service.

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Customer service representatives looking to improve their phone skills and provide exceptional service.

• Business owners who want to ensure their call center team is equipped to deliver a positive customer experience.

• Individuals interested in learning the fundamentals of call center operations and best practices.

• Chat support agents who want to improve online communication and problem-solving

• New hires or individuals transitioning into call center roles.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully. In this change management course, you will learn how to manage and cope with change and how to help those around you too.

By the end of the training, participants will be able to:

• Understand the change process and how to manage it effectively.

• Identify the different types of change and how to approach them.

• Develop strategies for overcoming resistance to change.

• Communicate change effectively to all stakeholders.

• Implement change initiatives successfully.

• Adapt to change and build a culture of continuous improvement.

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirments:

• Business professionals involved in leading or implementing organizational change initiatives.

• Managers and supervisors who need to navigate change within their teams.

• Individuals interested in understanding the psychology of change and developing effective change management strategies.

• Working professionals seeking to minimize resistance to change and ensure a smooth transition during organizational transformations.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Coach, Mentor, Role Model, Supporter, Guide… Do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentoring is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

By the end of the training, participants will be able to:

• Apply coaching and mentoring skills to support individual and team development.

• Distinguish between coaching and mentoring and use each approach effectively.

• Establish strong coaching and mentoring relationships based on trust and open communication.

• Ask powerful questions to facilitate self-discovery and goal setting.

• Provide constructive feedback that motivates and supports growth.

• Actively listen and create a safe space for open dialogue.

• Develop action plans to achieve goals and overcome challenges.

• Hold individuals and teams accountable for their progress.

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Individuals interested in developing their coaching or mentoring skills to help others grow and achieve their goals.

• Managers and leaders who want to empower their teams and provide effective guidance.

• Human resource (HR) professionals seeking to enhance their employee development strategies.

• Individuals who want to build stronger relationships and foster personal and professional development in others.

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place.

Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

By the end of the Performance Reviews course, participants will be able to:

• Understand the purpose and benefits of conducting performance reviews.

• Effectively set goals and objectives for employee development.

• Learn about different types of performance reviews and how to choose the right one.

• Develop skills for providing constructive and actionable feedback to employees.

• Conduct performance review meetings in a professional and productive manner.

• Utilize performance reviews to improve employee performance and development.

Participants enrolling for this programme will be required to have basic computing skills. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Experienced individuals who manage performance reviews activities in diverse fields

• Working professionals seeking to change career, job or industry to human resource related field

• Individuals who meets the requirements and intend on starting a career in human resource

• Mid to senior-level executives in any sector

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.

Holistic marketers recognize that the marketing environment is constantly presenting new opportunities and threats, and they understand the importance of continuously monitoring, forecasting, and adapting to that environment. The Conducting Marketing Research Course will help marketers make the best possible tactical decisions in the short run and strategic decisions in the long run. Discovering a marketing insight and understanding its implications can often lead to a successful product launch or spur the growth of a brand.

By the end of the course, participants will be able to:

• Design and conduct marketing research studies to gather data and information about target markets.

• Analyze marketing research data to identify trends, patterns, and customer insights.

• Develop marketing forecasts to predict future market conditions and customer behavior.

• Communicate marketing research findings and recommendations to stakeholders in a clear and concise way.

• Apply marketing research principles to solve real-world marketing problems.

Participants enrolling for this programme will be required to have a minimum of 3 years’ professional experience. Participants who meet the programme requirement should pay the course fee and complete the enrollment form 2 weeks before the programme kick off date.

Requirements:

• Experienced individuals who manage marketing research activities in diverse fields

• Working professionals seeking to change career, job or industry to marketing research related field

• Individuals who meets the requirements and intend on becoming marketing research experts

• Mid to senior-level executives in any sector

Prospective applicants who do not meet the programme requirement but want to join the programme should talk to a Career Advisor.