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CUSTOMER RELATIONSHIP MGT
  • Overview
  • Quick Hits
  • For Whom
  • Calendar/Fee
  • Job Support

Overview

Attending our Customer Relationship Management CRM training and certification course will equip you with the skills needed to be an excellent customer service manager. It would teach you how to identify your customers and their unique needs, how to communicate in an assertive manner, how to solve customers’ problems and how to turn an unhappy customer to your biggest fan. It is an excellent Launchpad into a fulfilling career as a Customer Service Manager. It is guaranteed to be the most effective class with the use of manuals, workbooks and case studies.

Outline:

  • Who are your customers?
  • Understanding and meeting expectations
  • Meeting Expectations
  • Setting Standards
  • SMART Goals
  • Telephone Techniques
  • Communication Skills
  • Dealing with difficult people
  • Steps to Problem Solving
  • Resolving Conflicts
  • Service PRIDE
  • Acting Assertively
  • Managing stress

 

We have trained over 3000 individuals who have gone on to become professionals and industry experts, chat with our lead course advisor now and let’s see how we can work together to help you achieve your career goals.

Quick Hits

  • Skilled Customer Service personnel are crucial to the success of any organization
  • There is no prerequisite to this course
  • The course is suitable for any discipline
  • This course can be used as a platform to a career in customer service

For Whom

  • Fresh Graduates seeking to launch their careers in customer service
  • Working professionals who want to start a career in Customer Service
  • Business owners who want to deliver excellent Customer Service
  • Organizations who want to improve the competence of their Customer Service team 

Calendar/Fee

 

CUSTOMER RELATIONSHIP MANAGEMENT  
LAGOS TRAINING DATE(S) TUITION FEE DURATION (DAYS) TIME    
LAGOS
Weekend
TRAINING DATE(S)
26th Aug - 27th Aug
TUITION FEE/DEADLINE
₦ 29,000
DURATION (DAYS)
2 Days
TIME
Sat-Sun: 9am/5pm
PORT HARCOURT TRAINING DATE(S) TUITION FEE DURATION (DAYS) TIME
Port Harcourt
Weekend
TRAINING DATE(S)
12th & 19th Aug
TUITION FEE/DEADLINE
₦ 29,000
DURATION (DAYS)
2 Days
TIME
Sat: 9am-1pm | 2pm-6pm

*Kindly be informed this course can be delivered on custom request, also discount is available for couples or groups.

Job Support

Our Job Support Service Includes;

1. CV Appraisal and Development

We can assist you to develop a resume that fit your career aspirations and show case your skill sets and knowledge.

2. Interview Preparation

When you have an interview invitation, we can put you through on how to prepare and answer likely interview questions for the specific role.

3. Profile Development on Linkedin

The key to nailing a good job is to have a powerful profile, working with you we can develop or redesign your profile on Linkedin.

4. Prospect for Vacancies

With your new profile, we use Linkedin premium service to find potential employers and vacancies you fit into. See How It Works.

5. Exclusive Job vacancies Sent via Email twice a month

Always check your mail for our publication of active vacancies.

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